Caleb Bishoff
Saint Petersburg,FL
Summary
IT Support professional with 2 years of experience providing technical assistance for hardware, software, and application issues across 30+ client environments. Skilled in troubleshooting Windows and MacOS devices, Office applications, and various productivity tools. Known for strong problem-solving skills, eagerness to learn, and dedication to delivering effective solutions. Motivated to expand expertise in advanced troubleshooting and system administration in a Level 2 support role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician Level 1
CIO Technology
07.2023 - Current
- Provide technical support for end-users, ensuring prompt resolution to fit within SLA.
- Develop and maintain comprehensive Standard Operating Procedures (SOPs) for client systems, ensuring consistent, efficient, and compliant support by the entire IT team.
- Troubleshoot and resolve hardware and software issues for Windows and MacOS devices, including slow performance, storage limitations, and application errors.
- Diagnose and repair issues related to Office applications (Word, Excel, Outlook, etc.) and other productivity software.
- Assist users with device optimization, including system updates, storage management, and performance enhancements.
- Manage user administration tasks, including creating and managing Microsoft 365 accounts, Active Directory accounts, and JumpCloud directory users.
- Provide technical support for connectivity, peripheral devices, and user account issues.
Education
Information Technology Degree - Computer Systems and Information Technology
Pinellas Technical College
Clearwater, Florida09-2022
Skills
- Technical issues analysis
- Hardware and software repair
- Command Prompt and Powershell
- Technical troubleshooting
- Issue and resolution tracking
- Connectwise
- User to Client relations
- Problem-solving
- Teamwork and collaboration
- Network certification
- A certification
- Interpersonal skills
Certification
- Comptia Network+ July 2023
- Comptia A+ March 2023
- Florida Soft Skills January 2023
- Ninja One Certified August 2025
- Security + expected beginning of 2026
Timeline
IT Technician Level 1
CIO Technology
07.2023 - Current
Information Technology Degree - Computer Systems and Information Technology
Pinellas Technical College
Coursework
- Comptia A+ March 2023
- Comptia Network+ July 2023
- Security+ expecting beginning of 2026
Similar Profiles
Erin LehmanErin Lehman
Executive Assistant at Nevada State Governors Technology Office-CIOExecutive Assistant at Nevada State Governors Technology Office-CIO
Briana GastonBriana Gaston
ASSISTANT FIELD DIRECTOR at Working America AFL-CIOASSISTANT FIELD DIRECTOR at Working America AFL-CIO
Vanessa AbrahamsVanessa Abrahams
Communications Officer at Communications and Change Support Team (CIO), Shared Services CanadaCommunications Officer at Communications and Change Support Team (CIO), Shared Services Canada
John DomitJohn Domit
CEO at JDmadethisCEO at JDmadethis
Donna DeFazioDonna DeFazio
RN Case Manager at Broadspire Work CompRN Case Manager at Broadspire Work Comp