Caleb Blockey
Bozeman,MT
Summary
Proficient Field Service Engineer successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Elemental Scientific Lasers
Bozeman, MT
04.2023 - Current
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Developed technical solutions to resolve customer issues.
- Created detailed documentation of service activities performed at customer sites.
- Utilized remote access technology to diagnose complex technical problems remotely.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Responded promptly to customer inquiries via telephone or email communication.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Collaborated closely with internal teams including Sales, Support and Engineering.
- Installed upgrades on existing systems according to manufacturer specifications.
- Established positive relationships with customers through friendly interactions.
Manufacturing Technician
Aurora Innovation
Bozeman, MT
03.2022 - 04.2023
- Build optical systems, including lenses and fiber optics components, to meet customer specifications.
- Conducted quality checks on finished products to ensure accuracy.
- Followed detailed instructions from engineering personnel during production runs.
- Assisted with troubleshooting issues related to the manufacture of products.
- Communicated with engineering personnel to discuss test results and implications.
CNC Lathe Operator
Spark R&d
Bozeman, MT
01.2021 - 03.2022
- Calculate feed rates, depths of cuts, and adjust speeds based on material type being machined.
- Ensure that all safety protocols are followed while operating the CNC lathe.
- Monitor machine operation to detect malfunctions or out-of-tolerance machining and adjust machine controls or control media as required.
- Make adjustments to offset values within the program parameters when needed.
- Set up and operate CNC lathes to perform various machining operations such as turning, facing, boring, threading, and drilling.
- Read blueprints, job orders, and other instructions to determine product specifications and tooling instructions.
- Perform periodic preventive maintenance activities on assigned machines regularly.
- Inspect finished work pieces visually for surface finish defects before releasing them for final inspection by Quality Assurance personnel.
- Edited speeds and feeds in CNC program for different production runs.
Manufacturing Associate
Personalize It
Bozeman, MT
01.2016 - 03.2022
- Read and interpreted blueprints, diagrams, sketches, and written instructions to determine job specifications.
- Troubleshoot problems with machinery or parts when necessary.
- Adjust machine settings as needed for optimal performance.
- Load material into the laser cutter and make sure it is secure before starting the cut process.
- Perform preventive maintenance tasks on lasers as required by manufacturer's recommendations.
- Ensure that safety procedures are followed at all times while operating laser equipment.
- Make minor repairs and adjustments to laser cutting machines as needed.
- Perform quality checks on finished products according to established standards and guidelines.
- Clean work area regularly and maintain a safe working environment at all times.
- Organize raw materials inventory in order to ensure sufficient stock levels are maintained.
Education
Bozeman High School
Bozeman, MT01-2016
Skills
- Maintenance and repair
- On-Site Support
- Recordkeeping requirements
- Hardware Installation
- Work Order Management
- Mechanical Troubleshooting
- Customer Service
- Troubleshooting and repair
Timeline
Field Service Engineer
Elemental Scientific Lasers
04.2023 - Current
Manufacturing Technician
Aurora Innovation
03.2022 - 04.2023
CNC Lathe Operator
Spark R&d
01.2021 - 03.2022
Manufacturing Associate
Personalize It
01.2016 - 03.2022
Bozeman High School
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