Caleb Bumphis
Madison,AL
Summary
Professional with experience in customer relationship management and banking operations, adept at resolving inquiries related to banking products and account services. Demonstrated ability to process financial transactions accurately while maintaining compliance with established policies and regulations. Proven skills in conflict resolution and team collaboration, contributing to efficient branch operations through effective cash handling and transaction balancing. Familiarity with software engineering principles, including machine learning and RESTful APIs, enhances capability to support technology-driven initiatives within financial services.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scotiabank
Huntsville, AL
01.2025 - Current
- Resolved customer inquiries about banking products and account services at Scotiabank
- Processed deposits, withdrawals, bill payments, and transfers with accuracy
- Assisted customers with online banking, mobile app, and password access
- Verified customer identity for account changes and secure transactions
- Escalated complex issues to branch specialists and leadership
- Explained fees, account features, and service options in clear language
- Maintained compliance with Scotiabank policies and banking regulations
- Supported branch operations through cash handling and daily transaction balancing
Team Member
Costco
Tupelo, MS
12.2024 - 07.2025
Team Member
Smoothie King
Tupelo, MS
03.2023 - 07.2024
- Assisted Foot Locker customers with product selection and fit guidance
- Processed sales transactions through POS system
- Maintained store cleanliness and organized stockroom areas
- Supported inventory counts and restocking procedures
Team Member
Ross Dress for Less
Tupelo, MS
05.2023 - 12.2023
- Assisted Foot Locker customers with product selection and fit guidance
- Processed sales transactions through POS system
- Picked and packed online orders for shipment
- Maintained store cleanliness and organized stockroom areas
Team Member
Footlocker.com Inc.
Tupelo, MS
01.2022 - 09.2022
- Assisted Foot Locker customers with product selection and fit guidance
- Processed sales transactions through POS system
- Replenished merchandise and organized sales floor displays
- Picked and packed online orders for shipment
- Maintained store cleanliness and organized stockroom areas
- Supported inventory counts and restocking procedures
Wendy's Crew Member
Wendy's
Tupelo
03.2021 - 01.2022
- Prepared Wendy's menu items following food safety and quality standards.
- Took customer orders at counter and drive-thru with friendly service.
- Assembled sandwiches, burgers, and sides according to Wendy's procedures.
- Operated cash register and processed payments accurately.
- Cleaned dining areas, kitchen surfaces, and equipment to maintain sanitation.
- Restocked ingredients, supplies, and packaging throughout shift.
Chick-fil-A Team Member
Chic-Fil-A
Tupelo, Mississippi
01.2020 - 12.2020
- Greeted guests and provided friendly service at Chick-fil-A front counter
- Took drive-thru orders and communicated requests clearly to kitchen team
- Assembled sandwiches and meals according to Chick-fil-A food standards
- Restocked ingredients and supplies for smooth kitchen operations
- Maintained clean dining areas, counters, and service stations throughout shift
- Followed food safety procedures and sanitation guidelines during preparation
Education
Columbia High School
Huntsville, ALSkills
- Customer relationship management
- Cash handling
- Microsoft Excel
- Account support
- Compliance procedures
- Team collaboration
- Conflict resolution
- Machine learning
- Software engineering
- PyTorch library
- Functional programming
- RESTful apis
- Customer service
- Financial transactions
- Data entry
- Server management
Timeline
Customer Service Representative
Scotiabank
01.2025 - Current
Team Member
Costco
12.2024 - 07.2025
Team Member
Ross Dress for Less
05.2023 - 12.2023
Team Member
Smoothie King
03.2023 - 07.2024
Team Member
Footlocker.com Inc.
01.2022 - 09.2022
Wendy's Crew Member
Wendy's
03.2021 - 01.2022
Chick-fil-A Team Member
Chic-Fil-A
01.2020 - 12.2020
Columbia High School