Caleb Calloway
Grosse Pointe Woods,MI
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Caregiver/Med Tech
Crestwood Village Assisted Living & Memory Care
08.2021 - 05.2024
- Assist 50+ residents per shift with activities of daily living, including bathroom assistance, showering, toileting, and dressing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Monitor and record vital signs, including blood pressure, temperature, and blood sugar levels, ensuring residents well-being.
- Fostered meaningful relationships with residents, respecting their privacy and dignity according with facility policies and HIPPA requirements.
- Participated in life enriching activities and assisted in development of Individualized Service Plans
Dental Receptionist
Covenant Community Care
05.2021 - 08.2021
- Managed front desk operations for a busy dental office, warmly welcoming 30+ patients per shift.
- Multitasked administrative duties, including answering phone calls, coordinating with patients and insurance companies, and scheduling appointments.
- Maintained office organization and cleanliness, contributing to a positive patient
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Sales Associate
TJ Max
05.2021 - 08.2021
- Provided exceptional customer service to over 100 customers per shift, assisting with inquiries and processing orders
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Central Michigan University Phonathon
09.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Neuroscience
Central Michigan University
Mount Pleasant, MINursing
Mid Michigan Community College
Mount Pleasant12.2024
High School Diploma -
Roseville High School
Roseville, MI05.2020
Skills
- Certified Nursing Assistant
- Respectful and Compassionate
- Time Management
- Patient Care
- Problem-Solving
- Multitasking and Organization
- Certified in CPR/AED
Timeline
Caregiver/Med Tech
Crestwood Village Assisted Living & Memory Care
08.2021 - 05.2024
Dental Receptionist
Covenant Community Care
05.2021 - 08.2021
Sales Associate
TJ Max
05.2021 - 08.2021
Call Center Representative
Central Michigan University Phonathon
09.2020 - 05.2021
Neuroscience
Central Michigan University
Nursing
Mid Michigan Community College
High School Diploma -
Roseville High School
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