Caleb Carpenter
Grove City, OH,OH
Summary
Experienced Service Advisor with 5 years in automotive dealership environments. Develops strong customer relationships and delivers exceptional service through effective communication and problem-solving. Committed to enhancing customer satisfaction and streamlining service processes. My computer background makes it easier for me to comprehend new systems used throughout dealership circles. Strong overall knowledge of service driven repairs. I have good instincts on making in the moment customer relations decisions. One year Experience in a team lead role in the service drive.
Overview
12
12
years of professional experience
Work History
Service Advisor
Valley Ford Of Columbus
Columbus, OH
09.2023 - Current
- Assisted customers in understanding service needs and recommended appropriate solutions.
- Coordinated service appointments to ensure efficient workflow and customer satisfaction.
- Communicated with technicians regarding vehicle repairs and maintenance updates for accurate client information.
- Managed service records and documentation, ensuring compliance with company policies and procedures.
- Provided clear explanations of repair costs and options to customers, improving transparency in transactions.
- Trained new staff on service protocols and customer interaction strategies to maintain high standards of service.
- Evaluated customer feedback to identify areas for improvement in service delivery, enhancing client loyalty.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Roush
Westerville, OH
10.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Driver
Flyers Pizza And Subs
Groveport, OH
10.2014 - 10.2021
- Delivered pizzas and catered orders efficiently in a fast-paced environment, ensuring timely service to customers.
- Managed multiple delivery routes and maintained a high level of customer satisfaction through effective communication and problem-solving skills.
- Handled cash transactions and operated point-of-sale systems, accurately processing payments and providing change.
Education
Associate of Science - Computer Science
Columbus State Community College
Columbus, OH05-2019
Skills
- Dependable and reliable
- Problem-solving
- Time management skills
- Customer service skills
- Computer literacy
- Hardworking and over achiever
- Load management skills
Timeline
Service Advisor
Valley Ford Of Columbus
09.2023 - Current
Service Advisor
Roush
10.2021 - 08.2023
Delivery Driver
Flyers Pizza And Subs
10.2014 - 10.2021
Associate of Science - Computer Science
Columbus State Community College