Caleb Carter
Germantown,MD
Summary
Dedicated and customer-focused professional with a proven track record of excellence in service and sales. Strong problem-solving abilities, time management skills, and a commitment to maintaining high levels of professionalism in all situations. With a solid foundation in retail management, cash handling, and customer service, the goal is to leverage skills in a bank teller role to contribute to customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
BGR The Burger Joint Restaurant
01.2016 - Current
- Lead and manage a team to deliver exceptional customer service, ensuring a positive experience for all patrons
- Hire, train, and supervise restaurant employees, emphasizing excellence in service and soft skills
- Develop and maintain staff schedules to ensure optimal coverage
- Address and resolve customer concerns, complaints, and inquiries with professionalism and empathy
- Oversee financial transactions, including cash handling, reconciliation of daily receipts, and inventory management
- Implement budget and cost control strategies to minimize expenses while maximizing efficiency
- Promote a customer-centric atmosphere, educating customers about alternative options and services.
Customer Sales & Marketing Representative
Presidential Exteriors
08.2021 - 12.2022
- Identified target markets and potential customers, contributing to the expansion of the customer base
- Collected and analyzed customer feedback, presenting insights to senior management for strategic planning
- Fostered positive relationships with both current and prospective clients, enhancing customer retention
- Assisted in the creation of sales and marketing materials, supporting business development initiatives
- Provided detailed trend analysis and performance forecasting to inform business decisions.
Sales Associate
Cotton On
01.2014 - 01.2015
- Delivered outstanding customer service, ensuring a welcoming and satisfying shopping experience
- Cultivated strong customer relationships, contributing to repeat business and customer loyalty
- Maintained store appearance, ensuring a clean and organized retail environment
- Assisted customers in making informed purchasing decisions, aligning product offerings with customer needs
- Prepared and arranged merchandise displays to attract customers and drive sales.
Education
Associate Of Business Administration - Business Administration
Allegany College of Maryland
Cumberland, MDSkills
- Customer Service & Sales: Expertise in delivering exceptional service and meeting customer needs
- Retail Management: Experience in managing retail operations, including staff supervision, training, and cash handling
- Problem Solving: Strong analytical skills with the ability to resolve issues efficiently and effectively
- Time Management: Proficient in managing time and tasks to ensure timely completion of responsibilities
- Marketing & Sales Analysis: Ability to analyze market trends and customer feedback to drive business strategies
- Leadership & Team Building: Proven track record in leading teams to achieve organizational goals
References
Available upon request.
Timeline
Customer Sales & Marketing Representative
Presidential Exteriors
08.2021 - 12.2022
Store Manager
BGR The Burger Joint Restaurant
01.2016 - Current
Sales Associate
Cotton On
01.2014 - 01.2015
Associate Of Business Administration - Business Administration
Allegany College of Maryland
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