Caleb Carter
Germantown,MD
Summary
Dedicated and customer-focused professional with a proven track record of excellence in service and sales. Strong problem-solving abilities, time management skills, and a commitment to maintaining high levels of professionalism in all situations. With a solid foundation in retail management, cash handling, and customer service, the goal is to leverage skills in a bank teller role to contribute to customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
BGR The Burger Joint Restaurant
01.2016 - Current
- Lead and manage a team to deliver exceptional customer service, ensuring a positive experience for all patrons
- Hire, train, and supervise restaurant employees, emphasizing excellence in service and soft skills
- Develop and maintain staff schedules to ensure optimal coverage
- Address and resolve customer concerns, complaints, and inquiries with professionalism and empathy
- Oversee financial transactions, including cash handling, reconciliation of daily receipts, and inventory management
- Implement budget and cost control strategies to minimize expenses while maximizing efficiency
- Promote a customer-centric atmosphere, educating customers about alternative options and services.
Customer Sales & Marketing Representative
Presidential Exteriors
08.2021 - 12.2022
- Identified target markets and potential customers, contributing to the expansion of the customer base
- Collected and analyzed customer feedback, presenting insights to senior management for strategic planning
- Fostered positive relationships with both current and prospective clients, enhancing customer retention
- Assisted in the creation of sales and marketing materials, supporting business development initiatives
- Provided detailed trend analysis and performance forecasting to inform business decisions.
Sales Associate
Cotton On
01.2014 - 01.2015
- Delivered outstanding customer service, ensuring a welcoming and satisfying shopping experience
- Cultivated strong customer relationships, contributing to repeat business and customer loyalty
- Maintained store appearance, ensuring a clean and organized retail environment
- Assisted customers in making informed purchasing decisions, aligning product offerings with customer needs
- Prepared and arranged merchandise displays to attract customers and drive sales.
Education
Associate Of Business Administration - Business Administration
Allegany College of Maryland
Cumberland, MDSkills
- Customer Service & Sales: Expertise in delivering exceptional service and meeting customer needs
- Retail Management: Experience in managing retail operations, including staff supervision, training, and cash handling
- Problem Solving: Strong analytical skills with the ability to resolve issues efficiently and effectively
- Time Management: Proficient in managing time and tasks to ensure timely completion of responsibilities
- Marketing & Sales Analysis: Ability to analyze market trends and customer feedback to drive business strategies
- Leadership & Team Building: Proven track record in leading teams to achieve organizational goals
References
Available upon request.
Timeline
Customer Sales & Marketing Representative
Presidential Exteriors
08.2021 - 12.2022
Store Manager
BGR The Burger Joint Restaurant
01.2016 - Current
Sales Associate
Cotton On
01.2014 - 01.2015
Associate Of Business Administration - Business Administration
Allegany College of Maryland
Similar Profiles
Tatyana BarnabyTatyana Barnaby
Manger at BGR The Burger JointManger at BGR The Burger Joint
Travis BannonTravis Bannon
Head Bartender at Kenny's Restaurant Group - Burger Joint PlanoHead Bartender at Kenny's Restaurant Group - Burger Joint Plano
Natalie RodriguezNatalie Rodriguez
Server at Kennys Burger JointServer at Kennys Burger Joint