Caleb Craig
Huntsville
Summary
Results-driven technology professional prepared for role with comprehensive understanding of computing systems and infrastructure. Known for enhancing operational efficiency and providing robust technical support. Focused on team collaboration and adaptable to dynamic environments. Skilled in system optimization and network management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computing Specialist
Best Buy
11.2024 - Current
- Assisted customers in identifying computer products that meet specific needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Trained new associates on sales techniques and product knowledge to ensure high-quality service delivery.
- Led training sessions for new team members on product knowledge, sales techniques, and company policies to ensure consistency across all staff interactions with customers.
- Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
- Enhanced customer experience by offering hands-on demonstrations of various computer systems and peripherals.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive work environment.
Geek Squad Agent
Best Buy Geek Squad
07.2022 - Current
- Provided exceptional customer support for technical issues across various devices.
- Diagnosed and resolved hardware and software problems efficiently, enhancing user satisfaction.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
- Trained new agents on troubleshooting procedures and customer service best practices.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations utilizing multiple ticketing systems.
- Streamlined documentation process, reducing turnaround time for work orders.
Education
Technical Writing
University of Alabama in Huntsville
Huntsville, ALSkills
- IT infrastructure management
- Hardware troubleshooting
- Software troubleshooting
- IT risk management
- Network administration
- Good rapport
- Technical support
- Task prioritization
Certification
- CompTIA Security+
Timeline
Computing Specialist
Best Buy
11.2024 - Current
Geek Squad Agent
Best Buy Geek Squad
07.2022 - Current
Technical Writing
University of Alabama in Huntsville