Adriana Recano
Grayson,GA
Summary
Adaptable and analytical with passion for computing and problem-solving. Possesses solid understanding of computer systems and networks, demonstrating proficiency in programming languages and software troubleshooting. Committed to leveraging these skills to drive efficiency and innovation in dynamic technological environment. Confident with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
14
14
years of professional experience
Work History
Computing Specialist
Naviera
02.2009 - 09.2022
- Developed customized software applications for enhanced productivity and streamlined operations.
- Collaborated with cross-functional teams to develop integrated technology solutions addressing business needs.
- Led initiatives to standardize IT procedures across the organization, improving consistency and reducing errors in daily operations.
- Resolved complex technical issues with timely troubleshooting and root cause analysis, ensuring minimal downtime.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined project management processes with effective communication, documentation, and resource allocation strategies.
- Improved system efficiency by implementing innovative computing solutions and optimizing existing processes.
- Maintained office PCs, networks and mobile devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
ESPA Clara Zetkin
Isla De La Juventud, Cuba07-2000
Skills
- IT infrastructure management
- Hardware troubleshooting
- IT risk management
- Network administration
- Machine learning
- Virtualization technologies
- Remote support
Languages
Spanish
Native or Bilingual
Timeline
Computing Specialist
Naviera
02.2009 - 09.2022
High School Diploma -
ESPA Clara Zetkin
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