Caleb Davis
Hillsborough,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an internship position in the project management field. Ready to help team achieve company goals.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Remains poised and grounded in stressful situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Sports Endeavors
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs
Lifeguard
Aquatic Management Group
06.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Lifeguard
Aquatic Management Group
06.2020 - 08.2020
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Wilmington
Wilmington, NC05.2025
High School Diploma -
Orange High School
Hillsborough06.2021
Skills
- Exceptional Communicator
- Customer Service
- Customer Complaint Resolution
- Critical Thinking
- Patron Satisfaction
- People Skills
- First Aid
- CPR Proficiency
- Lifeguard Procedures
Certification
- First Aid/CPR Certified
Additional Information
- Orange High School Varsity Lacrosse Player, 2018 through 2021
- Carolina Junior Hurricanes AAA Hockey Player, 2012 through 2017
- Selected by the Carolina Hurricanes in 2016 to represent North and South Carolina on an 18 person team in the World Championship of Pee Wee Hockey in Quebec City, Canada. Each year only 18 young men from North Carolina and South Carolina are selected. The World Championship of Pee Wee Hockey is the equivalent to the Little League World Series of Baseball. At the time, the Championship was in its 57th year and over 12 nations were represented including: Switzerland, China, Mexico, Finland, Japan, Russia, Germany and Australia.
Timeline
Customer Service Associate
Sports Endeavors
06.2023 - Current
Lifeguard
Aquatic Management Group
06.2021 - 08.2021
Lifeguard
Aquatic Management Group
06.2020 - 08.2020
Bachelor of Science - Business Administration And Management
University of North Carolina At Wilmington
High School Diploma -
Orange High School
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