Caleb Dillner
Lakeland,MN
Summary
I have a high comprehension of customer service management. How a store is compliant with food safety standards, leading to improved customer satisfaction. Skilled in troubleshooting technology, networking, mobile devices, and software. My skills in food management and my computer hobby have created a great foundation on which I would like to build.
Overview
3
3
years of professional experience
Work History
Grocery Manager
Len's Grocery
06.2024 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
Fast Food Manager
Potbelly's Sandwich Shop
09.2022 - 03.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
Associate Degree In IT Management - Information Technology
Rasmussen University
Saint Cloud, MNSkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Troubleshooting computers and mobile devices
- Building and repairing computers
- Replacing screens on mobile devices and laptops
- I have a high understanding of a computer's components and how they function
Timeline
Grocery Manager
Len's Grocery
06.2024 - Current
Fast Food Manager
Potbelly's Sandwich Shop
09.2022 - 03.2024
Associate Degree In IT Management - Information Technology
Rasmussen University
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