Jason "Caleb" Ferguson
Service Technician
Maggie Valley,US
Summary
I am an enthusiastic employee, dedicated to pursuing goals, promoting team player mentality, and performing very well under pressure. I have extensive experience in leadership positions and working in teams. I am committed to helping others through effective time management, good sportsmanship, motivation, and good communication skills. I consider myself a jack of all trades with a strong work ethic and 6+ years of professional work experience. I am skilled with anything I can get my hands on and am very much a people person. Overall, I am a hardworking employee, offering excellent work experience and extensive knowledge of core subject matter. I am also meticulous and detail-oriented with excellent observational, organizational, and communication skills.
Overview
9
9
years of professional experience
Work History
Service Technician
David's Home Entertainment
Waynesville, North Carolina
03.2024 - Current
- I was responsible for comprehensive on-site diagnostics, troubleshooting, and repair of Master Spas hot tubs and swim spas throughout a seven-state region (West Virginia, Virginia, Kentucky, Tennessee, North Carolina, South Carolina, and Georgia).
- I responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Stayed up to date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Bartender
Biltmore Forest Country Club
Biltmore Forest, North Carolina
07.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per-sale revenues, and maximizing profits.
Customer Service Representative
Boomerang Sports Exchange
Steamboat Springs, Colorado
09.2021 - 07.2023
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts and developed relationships with clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- As a skilled customer service professional, I have the ability to adeptly manage a high volume customer level simultaneously, ensuring seamless operations and a smooth flow of activities within the store.
Line Cook
Bear Lake Reserve
Bear Lake, North Carolina
05.2022 - 08.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Line Cook & Dishwasher
Peter's Pancakes And Waffles
Cherokee, North Carolina
05.2021 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Glass Cutter, Metal Fabricator
Blue Ridge Glass
Waynesville, North Carolina
01.2019 - 06.2019
- Operated cutters, forklifts and hand tools to manage production needs.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Moved, measured, taped, cut and smoothed all glass types.
- Complied with safety regulations while operating machinery and tools to protect against injury.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
Internship Student
The Architectural Studio
Waynesville, NC
01.2017 - 05.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
Cashier
Teague's Grocery & Cafe
Maggie Valley, North Carolina
09.2016 - 02.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
Some College (No Degree) - Outdoor Education
Colorado Mountain College
Steamboat Springs, CO 05.2001 -
Some College (No Degree) - Interior Design
Western Carolina University
Cullowhee, NC 05.2001 -
High School Diploma -
Tuscola High School
Waynesville, NC 08.2013 - 2017.06
Skills
- Creative problem solving
Multitasking ability
Client rapport building
Excellent Communication
Flexible and Adaptable
Critical Thinking
Self-Motivated
Decision-Making
Hobbies
Snowboarding
Racing
Traveling
Spending time with my dog, Moose.
Anything Outdoors
Working Out
Timeline
Service Technician
David's Home Entertainment
03.2024 - Current
Bartender
Biltmore Forest Country Club
07.2023 - 02.2024
Line Cook
Bear Lake Reserve
05.2022 - 08.2022
Customer Service Representative
Boomerang Sports Exchange
09.2021 - 07.2023
Line Cook & Dishwasher
Peter's Pancakes And Waffles
05.2021 - 08.2021
Glass Cutter, Metal Fabricator
Blue Ridge Glass
01.2019 - 06.2019
Internship Student
The Architectural Studio
01.2017 - 05.2017
Cashier
Teague's Grocery & Cafe
09.2016 - 02.2017
High School Diploma -
Tuscola High School
08.2013 - 2017.06
Some College (No Degree) - Outdoor Education
Colorado Mountain College
05.2001 -
Some College (No Degree) - Interior Design
Western Carolina University
05.2001 -
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