Caleb Frost
Oswego,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Central Station Operator
Rapid Response Monitoring
01.2026 - Current
- Monitored alarm systems to ensure prompt response to emergency situations.
- Coordinated communication between clients and emergency services during critical incidents.
- Documented incident reports accurately for compliance and quality assurance purposes.
- Improved response times by optimizing workflow processes and communication strategies.
Customer Service Associate
Walgreens
06.2024 - 11.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and catalogued packages for pickup by fedex employees and customers
- Stocked incoming store product in a tidy manner
- Created, Assembled, and rearranged displays
- Printed and assembled photo products, ensuring careful assembly and quality prints.
- Taught and assisted customers in use of photo order software
Grounds Crew Member
Suny Oswego
08.2022 - 07.2023
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated and maintained commercial grade lawnmowers
- Operated and maintained heavy duty machinery to assist in removal of snow and transportation of various materials.
- Coordinated with various campus staff in a professional manner to assist in various miscellaneous tasks.
Education
High School Diploma -
Oswego High School
Oswego, NY06-2022
Skills
- Point of sale systems
- Inventory management
- Debris removal
- Grounds maintenance
- Landscape design
- Account updating
- CRM software
- Experienced in web development with HTML and CSS
- Proficiency in Microsoft Word, Excell, Powerpoint, and Office
- Composed in high-stress situations
- Interpersonal communication
- Extensive knowledge in computer operation
Timeline
Central Station Operator
Rapid Response Monitoring
01.2026 - Current
Customer Service Associate
Walgreens
06.2024 - 11.2025
Grounds Crew Member
Suny Oswego
08.2022 - 07.2023
High School Diploma -
Oswego High School