Catherine Koutsis
Levittown,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Central Station Operator
United Central Station
Plainview, NY
09.2023 - Current
- Processed incoming calls from customers seeking assistance with their home security systems.
- Investigated false alarms and identified potential causes for corrective action.
- Conducted regular tests on all systems to verify accuracy and reliability of alarms and sensors.
Customer Service Representative
General Security Services Corporation
Plainview, NY
02.2017 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained accurate records of customer payments and account status.
Mail Sorter
Publishers Clearing House
Melville, NY
01.2015 - 02.2017
- Receiving incoming mail bins and sorting mail into trays for processing.
- Reviewing dates, addresses, barcodes, and other postage information for all outbound mail.
- Inspecting mail for tampering, damage, and suspicious contents.
Education
High School Diploma -
Bethpage Senior High School
Bethpage, NY06-1987
Skills
- Proficient in Manitou, Microsoft and Google
- Professional Communication
- Customer service management
- Payment collection
Certification
- FDNY Operator Certificate of Qualification
References
References available upon request.
Timeline
Central Station Operator
United Central Station
09.2023 - Current
Customer Service Representative
General Security Services Corporation
02.2017 - Current
Mail Sorter
Publishers Clearing House
01.2015 - 02.2017
High School Diploma -
Bethpage Senior High School
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