Caleb Gettman
Klamath Falls,United States
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Manager
Pacific Crest Federal Credit Union
06.2022 - 09.2025
- Led a 5-person team tasked with providing complete IT service to our 91 coworkers. Imaged computers and installed category 6 cabling, network switches, routers and servers.
- Assisted transition from point-to-point wide area network to a more scalable, resilient software defined wide area network solution. Installed equipment and programmed network devices to facilitate the transition
- Installed and configured surveillance equipment in 6 branches using power over ethernet enabled TCP/IP connectivity. Used in-branch controllers at each location and connected them all to a single server in order to provide instantaneous viewing and recording
- Conducted monthly training sessions with all credit union employees to increase our cybersecurity awareness. Conducted monthly coaching sessions with direct employees to foster better communication, seek feedback on my effectiveness as manager, set expectations as needed, and provide a pathway for career progression
- Managed Help Desk work requests and phone calls ensuring work requests were completed in a timely manner in accordance with credit union expectations, averaging over 200 calls and 30 work requests weekly
- Frequently used MS Office products such as PowerPoint, Excel, Word, and Outlook. Very fluent with creating, modifying and preparing Adobe documents
- Salary: $108,000.00 USD Per Year
- Hours per week: 48
- Supervisor: Ron Broaddus (5418507716)
- Okay to contact this Supervisor: Contact me first
Quality Assurance Manager
Oregon Air National Guard
09.2005 - 07.2022
- Performed studies of all aspects of my unit's information technology and communications programs, processes, and methods. Evaluated new systems and procedures to ensure they complied with TIA/EIA standards and all applicable military standards for 48 buildings, 72 mechanical/comm rooms, 118 network nodes and routers and 36 personnel
- Oversaw maintenance and upgrade for 1,100 laptops, desktops, and mobile devices. Configured incoming computers, tablets and phones were configured with the proper programs and security requirements as determined by National Guard Bureau
- Submitted, tracked, and closed work orders using the Remedy work order management suite. Monitored work order assignment and completion percentages to ensure our unit was accomplishing our mission in a timely, professional manner. Coordinated significant requests with outside agencies (civil engineering, security forces, etc).
- Collaborated with radio frequency coworkers to install Radio over Internet Protocol (RoIP) servers facilitating the use of RoIP to various supported agencies.
- Utilized Multi-Protocol Label Switching to establish Virtual Local Area Networks (VLANs) for both RoIP and VoIP services. Configured the VLANs with quality of service settings that accommodated the stringent latency requirements of RoIP and VoIP
- Installed, terminated and tested category 6 cabling in accordance with EIA/TIA 568B standards. Used Fluke CTDR testers to ensure bandwidth and attenuation on the cabling was within specifications
- Installed, terminated, spliced and tested single-mode and multi-mode fiber optic cabling between multiple buildings at my location. Utilized a Fujikura fusion splicer and Optical Time Domain Reflectometer to repair fibers as needed and verify loss levels were within specifications
- Coordinated with installation civil engineers to centralize our heating, ventilation, and air conditioning network. Assisted in the installation of programmable logic controllers in 31 buildings and created a VLAN to connect and enable remote monitoring
- Hours per week: 40
- Supervisor: Tina Wilson (541-885-6409)
- Okay to contact this Supervisor: Yes
Education
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, ALSkills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- IT infrastructure
- IT service management
- Relationship building
- Interpersonal communication
Certification
- Security+ certification renewed in June 2021
- Top Secret clearance renewed 2019
- Fusion Splicing Certificate (Joint Base McChord-Lewis)
Timeline
IT Manager
Pacific Crest Federal Credit Union
06.2022 - 09.2025
Quality Assurance Manager
Oregon Air National Guard
09.2005 - 07.2022
Associate of Science - Information Technology
Community College of The Air Force
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