Caleb Holliday
Beaufort,SC
Summary
Competent Help Desk Analyst and Systems Administrator with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Perceptive Senior Technical Support Specialist with established troubleshooting skills. Bringing over 9 years of professional experience in help desk and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising a wide range of teams and providing individualized training and motivation to each team member.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Systems Manager
United States Marine Corps
08.2022 - Current
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Set up and controlled user access levels across databases to protect important data.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Data Systems Administrator
United States Marine Corps
08.2019 - 07.2022
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
- Provided technical leadership to team members during system design.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support or over 600 employees.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Support Specialist
United States Marine Corps
09.2017 - 09.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Radio channels.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones and countries.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Safeguarded secret classified documents and equipment.
- Encrypted and decrypted communications when sending and receiving messages.
- Protected communications through regular alteration of frequencies and cryptographic codes.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Oversaw team of 96 personnel, delivered training and maintained deployability of communications packages.
IT Specialist
United States Marine Corps
10.2015 - 08.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Configured hardware, redesigned current infrastructure, and assisted in the implementation of new operating precedures.
Education
High School Diploma -
Spring High School
Spring, TX06.2014
Skills
- Creative Issue Resolution
- Call Center Operations
- Hardware and Software Configuration
- Software Diagnosis
- Desktop Support
- Mobility Devices
- Work Orders
- Troubleshooting Network Issues
- Computer Configurations
- Data Security
- Server Troubleshooting
- Switches and Routers
Certification
- Security+, CompTIA - 2021
- Network+, CompTIA - 2017
- Installation, Storage, and administration, Microsoft 700 Training - 2017
Cars, sports, and weightlifting
I'm an avid car enthusiast and part of a growing car club that is against street takeovers and trying to find a home for car enthusiasts to continue their love of speed and adrenaline in a safe and controlled manner. In my spare time I spend most days either in a workshop getting my hands dirty doing maintenance on my car or coaching/ mentoring others in the gym. I am pursuing a goal in bodybuilding and make strides to maintain that discipline in all that I do. I'm an athlete and have always been engaged in some kind of sporting activity since I was younger. Sports like boxing, football, baseball, and racing.
Timeline
Data Systems Manager
United States Marine Corps
08.2022 - Current
Data Systems Administrator
United States Marine Corps
08.2019 - 07.2022
IT Support Specialist
United States Marine Corps
09.2017 - 09.2019
IT Specialist
United States Marine Corps
10.2015 - 08.2017
High School Diploma -
Spring High School
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