CALEB J. HARRISON
Philadelphia,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goal. Known for handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Remote full-time)
Radius Global
Philadelphia, PA
06.2023 - Current
- Point of contact for the customers, provides exceptional service and support for a well-known utility company, handles inbound calls, addresses customer inquiries, and ensures a positive experience for every client.
- Handled inbound customer calls at Radius Global contact center, providing assistance and solutions to client inquiries.
- Addressed and resolved account questions with billing systems and service records, ensuring accurate information delivery.
- Recorded customer interactions in CRM and case notes to maintain detailed records for future reference.
Manager
Dollar General
Philadelphia, PA
07.2022 - 06.2023
- Directed Dollar General store operations, including merchandising, payroll, and daily cash control.
- Managed daily operations, recruited and trained staff, coordinated inventory management and merchandising, and monitored financial performance.
- Managed inventory, receiving, and stockroom organization for Dollar General merchandise.
- Trained associates on customer service, safety procedures, and store policies.
Sales Associate
AUTOZONE
Philadelphia, PA
10.2019 - 06.2022
- Assisted customers with product selection, enhancing their shopping experience, Conducted inventory checks, ensuring accurate stock levels, Stocked shelves efficiently to maintain product availability, Provided assistance with minor car issues, enhancing customer satisfaction, Processed customer transactions accurately at the register. Maintained cleanliness and organization throughout the store. Educated customers on products and vehicle types, fostering informed purchasing decisions
- Supported customers in locating specific auto parts through effective product lookup at AutoZone.
- Conducted sales transactions efficiently at the cash register, managing cash payments accurately.
- Monitored inventory levels regularly and restocked automotive merchandise on store shelves.
Sales Associate
FOREVER 21
Newark, DE
10.2018 - 08.2019
- Organized store layout and displays during operational hours and after closing to enhance customer experience.
- Recommended Duralast batteries, wipers, and fluids based on vehicle needs.
- Advised customers on Duralast batteries, wipers, and fluids tailored to vehicle specifications for optimal performance.
- Facilitated sales, returns, and exchanges through point-of-sale registers, ensuring accurate transactions and customer satisfaction.
Education
High School -
Elkton High School
Elkton, MDSchool Of Technology - Cosmetology
Elkton High School
Elkton, MDSkills
- Call handling
- Customer interaction software
- CRM software
- CRM record keeping
- Account resolution
- Customer account resolution
- Customer retention
- Account management
Timeline
Customer Service Representative (Remote full-time)
Radius Global
06.2023 - Current
Manager
Dollar General
07.2022 - 06.2023
Sales Associate
AUTOZONE
10.2019 - 06.2022
Sales Associate
FOREVER 21
10.2018 - 08.2019
High School -
Elkton High School
School Of Technology - Cosmetology
Elkton High School