Operations management professional with a strong track record in facilities oversight and resource optimization. Recognized for enhancing communication and relationship management to support business growth and operational excellence. Proven ability to ensure compliance and drive efficiency across teams and projects.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Jones Exterior Cleaning Service LLC
Thorsby, Alabama
04.2019 - Current
Managed daily operations for exterior cleaning services, ensuring efficient processes and regulatory compliance.
Oversaw scheduling and logistics for cleaning projects, optimizing resource allocation.
Implemented quality control measures to maintain service consistency.
Monitored financial performance weekly to ensure fiscal responsibility and profitability.
Negotiated contracts with clients to secure favorable terms for services rendered.
Coordinated marketing strategies to attract and retain customers, increasing brand visibility and engagement.
Developed customer relationships through effective communication and service delivery.
Maintained equipment in optimal condition to uphold safety standards and minimize operational risks.
Facilities Manager
Chilton Christian Academy
Jemison, Alabama
08.2020 - 03.2025
Managed facility operations to ensure compliance with safety regulations.
Implemented preventative maintenance programs to enhance operational efficiency.
Oversaw maintenance schedules for building systems and equipment.
Conducted regular inspections to identify maintenance issues and improvements.
Conducted regular inspections of equipment and facilities to identify repairs.
Coordinated vendor contracts and service agreements to meet facility operational requirements.
Supervised custodial staff to maintain cleanliness and order in facilities.
Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
Addressed building emergencies promptly, implementing effective solutions to minimize disruption.
Reviewed bids received from contractors before awarding contracts for large-scale projects.
Assisted in strategic planning for space utilization, contributing to facility upgrades.
Requested equipment repair services from vendors and maintained office supplies by ordering new inventory.
Provided support in the planning of special events held at the facility.
Athletic Director
Chilton Christian Academy
Jemison, Alabama
08.2010 - 03.2025
Developed innovative training programs that improved athlete performance and increased engagement.
Recruited, trained, and supervised coaches and staff to ensure quality instruction.
Organized competitive events for athletes, enhancing visibility and opportunities at local, regional, national, and international levels.
Planned diverse programs of events and schedules for athletic activities.
Conducted regular meetings with coaching staff, fostering collaboration on performance improvement and strategic planning.
Delegated tasks to staff, establishing priorities and achievable goals.
Promoted effective relationships with coaching staff and athletes through respect and dependability.
Communicated operational needs clearly via radio, phone, and text with coworkers.
Project Manager
Bonitz Flooring
Birmingham, Alabama
10.2008 - 08.2010
Developed project plans, timelines, and budgets for multiple projects simultaneously.
Managed project timelines and resources for flooring installations across multiple sites, ensuring timely completion and adherence to client specifications.
Forecasted and tracked timelines, personnel performance, and cost efficiency to enhance project execution and accountability.
Collaborated with clients to define specifications and design requirements.
Coordinated subcontractors to ensure quality compliance and timely deliverables.
Facilitated team meetings to review project progress and address challenges.
Monitored project progress to uphold quality standards and maintain delivery schedules, addressing any deviations promptly.
Conducted site inspections to assess quality and progress of work.
Claims Adjuster
Shelby/Vesta Insurance
Birmingham, Alabama
06.2006 - 10.2008
Investigated claims through witness interviews and incident report reviews.
Evaluated insurance claims for accuracy and compliance with company policies.
Advised clients on coverage options and claim procedures, ensuring informed decision-making.
Documented claim progress in internal management system, enhancing tracking and transparency.
Maintained comprehensive documentation of all claim activities, supporting efficient claims processing.
Analyzed evidence, including photographs and diagrams, to identify potential recovery sources.
Trained new adjusters on processes and company standards for operational efficiency.
Developed and implemented a training protocol for adjusters on phone claims and estimates.
Insurance Restoration Estimator
Ronnie Smith Builders
Coosada, Alabama
06.2003 - 06.2006
Estimated costs for residential, commercial, and disaster damage repairs, ensuring accurate budgeting for clients.
Collaborated with Nationwide Insurance agencies to assess and validate repair costs for insured homes, enhancing claims accuracy.
Negotiated with insurance companies to secure coverage for losses due to damage.
Analyzed project specifications to deliver precise cost estimates for construction projects.
Prepared detailed material takeoffs using construction management software.
Communicated with clients to clarify project requirements and expectations.
Oversaw demolition and reconstruction of disaster-impacted homes, ensuring compliance with safety standards and timely project completion.