Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Caleb Kress

Customer Service Associate
Dubuque,IA

Summary

I graduated from High school in 2018, and briefly attended Loras college for a Major in Criminal justice and transferred to SWTC(Southwest Wisconsin Technical college) and graduated with an associates in Criminal Justice. During this time I have been Employed with Sedgwick providing Knowledgeable and dedicated customer service professional with extensive experience in the Claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5 year background maintaining customer satisfaction and contributing to company success. Proficient in Excel and other Microsoft programs.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Associate

Sedgwick
Dubuque, IA
06.2018 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Boosted quality by skillfully promoting diverse service options.
  • Informed customers about special promotions and provided detailed information for various programs.
  • Resolved concerns with procedures or services to help with retention and drive efficiency.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant information and cancelling services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Educated clients on proper use of products and systems.
  • Scheduled and taught in class and online courses to increase learning opportunities.

Sous Chef

Flatted Fifth Blues & Bbq
BELLEVUE, Iowa
05.2016 - 05.2019
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Produced innovative menu offerings to promote company awareness and customer satisfaction.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Managed 3-4 culinary personnel in service to 100-200-customer base

Education

Associate of Science - Criminal Justice

Southwest Wisconsin Technical College
Fennimore, WI
05.2019 - 05.2021

Some College (No Degree) - Criminal Justice

Loras College
Dubuque, IA
08.2018 - 06.2019

Skills

Inbound and outbound calling

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored multiple fellow colleagues to help them learn systems and process.
  • Achieved resolution through effectively helping with properly mentor new hires.

Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Juris

Tams

SIR

Microsoft Outlook

Interests

Training

Writing

Reading

Marketing

Sports

Timeline

Associate of Science - Criminal Justice

Southwest Wisconsin Technical College
05.2019 - 05.2021

Some College (No Degree) - Criminal Justice

Loras College
08.2018 - 06.2019

Customer Service Associate

Sedgwick
06.2018 - Current

Sous Chef

Flatted Fifth Blues & Bbq
05.2016 - 05.2019
Caleb KressCustomer Service Associate