Focus on developing a portfolio of Food Service & On-Premise Key Account Customers
Manage and optimize the relationship across strategic customers, including all major distributors (Sysco, Performance Food Group, US Foods, etc.).
Collaborate with sales operations to support customer retention initiatives.
Conduct regular account reviews to identify service improvement opportunities.
Manage and support customer trade shows.
Negotiate contracts for new business and re-negotiate contracts for existing business.
Oversee FSOP Channel performance for assigned channels while creating and executing channel-specific programs to achieve targeted objectives.
Senior Manager, Fountain Ops & Channel Strategy
Coca-Cola Beverages Florida
Tampa
04.2023 - 10.2025
Actively manage FSOP principles to achieve annual business plan objectives including: weekly/monthly performance management stewardship; Revenue, Gross Profit, Net Outlet Growth, and FSOP strategic initiatives.
Create both front line and executive level presentations inclusive but not limited to performance, category insights, marketing programs, etc.
Work with marketing team to develop local channel customer marketing/incentive programs and performance-based volume programs.
Aid in picture of success creation for all FSOP channels and measure marketplace execution.
Responsible for demand forecasting for innovation items across all FSOP channels.
Sales Account Manager
Coca-Cola Beverages Florida
Sebring
10.2020 - 04.2023
Managed customer accounts to ensure satisfaction and retention.
Developed strategic sales plans to meet regional targets.
Collaborated with marketing teams on promotional campaigns.
Coordinated logistics for timely product delivery and inventory management.
Established strong relationships with key clients and stakeholders.
Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
Multi-Unit General Manager
Spindletop, LLC
Sebring
10.2017 - 10.2020
Oversaw daily operations across multiple locations to ensure efficient service delivery.
Developed staff training programs to enhance team skills and performance.
Implemented cost-control measures to optimize resource allocation and minimize waste.
Store Manager
CVS Pharmacy
Las Vegas
08.2016 - 09.2017
Managed daily store operations and ensured compliance with company policies.
Trained and mentored staff to enhance customer service skills.
Oversaw inventory management and organized stock for efficient access.
Back-Up District Manager
Circle K Stores, Inc
Lakeland
10.2014 - 08.2016
Managed multiple store operations to ensure compliance with company policies.
Trained and developed store managers on best practices and operational procedures.
Conducted regular audits to assess store performance and maintain standards.
Oversaw hiring processes to build strong, customer-focused teams at each location.
Senior Manager, Branch Operations
Amscot Financial Services
Tampa
08.2009 - 10.2014
Oversaw daily branch operations and ensured compliance with banking regulations.
Processed customer transactions and maintained accurate account records.
Assisted in developing operational procedures to enhance efficiency.
Oversaw cash handling procedures and maintained security standards.
Director, Corporate HR and Talent Acquisition at Coca-Cola Beverages FloridaDirector, Corporate HR and Talent Acquisition at Coca-Cola Beverages Florida