Caleb Latnie
Phoenix,AZ
Summary
Customer service professional with experience interfacing with industry customers and managing high-volume inquiries. Applies product, service, and consumer trend knowledge to guide accurate responses. Drives timely resolutions for complex issues through structured prioritization, teamwork, and adherence to ethical standards.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
Phoenix, Arizona
2026.05 - Current
- Assisted customers with inquiries and product choices, enhancing overall satisfaction.
- Resolved customer complaints with professionalism and empathy to ensure satisfaction.
- Processed transactions efficiently at register, achieving high accuracy levels.
- Collaborated with team to enhance service quality, ensuring consistent positive interactions.
- Provided detailed product information, helping to build customer loyalty and trust.
- Maintained store organization and cleanliness, contributing to positive shopping experiences.
- Monitored inventory levels, alerting management of any shortages immediately.
- Stocked shelves in accordance with store layout to ensure products are easily accessible. effectively while maintaining correct labeling.
Parking Cashier
Insignia Event Services
Glendale, Arizona
2025.09 - Current
- Collected parking fees accurately from event attendees, ensuring financial integrity.
- Processed transactions using point-of-sale systems with a focus on accuracy.
- Delivered exceptional customer service, resolving inquiries to boost visitor satisfaction.
- Responded to customer complaints professionally, offering solutions or escalating issues.
- Monitored parking lot for safety and security issues, promptly addressing concerns to maintain a secure environment.
- Assisted in directing traffic flow during peak times to enhance operational efficiency.
- Ensured cleanliness and organization of parking area and facilities, enhancing visitor experience.
- Collaborated with team members to ensure seamless operations and effective communication.
Customer Service Associate
Dollar Tree
Jonesboro, Georgia
2024.10 - 2025.08
- Resolved customer inquiries and complaints with professionalism and active listening skills.
- Greeted customers, identified needs, and facilitated returns and exchanges to enhance satisfaction.
- Processed transactions efficiently at cash register, ensuring accuracy and speed.
- Collaborated with team members to promote smooth store operations and customer satisfaction.
- Trained new employees on customer service standards and procedures to ensure consistent service quality.
- Restocked shelves and designed product displays to improve customer engagement.
- Maintained cleanliness and organization of sales floor and stockroom for optimal presentation.
Team Member
Taco Bell
Glendale, Arizona
2023.03 - 2024.09
- Provided outstanding customer service, enhancing guest experience in fast-paced restaurant environment.
- Worked with team members to coordinate service flow, improving efficiency during peak hours.
- Operated cash register and processed transactions efficiently.
- Prepared food items adhering to safety guidelines and company standards.
- Ensured cleanliness and organization of dining area and kitchen, supporting overall health and safety standards.
- Assisted in training new employees on operational procedures.
- Monitored inventory levels and stocked supplies to meet demand.
- Followed safety protocols to maintain a secure working environment.
Crew Member
McDonald's
Jonesboro, Georgia
2021.06 - 2023.02
- Delivered exceptional customer service in fast-paced environments, enhancing guest satisfaction.
- Processed customer orders accurately with point-of-sale systems, improving order accuracy.
- Resolved customer complaints professionally, ensuring positive dining experiences.
- Collaborated with team members to ensure seamless service during peak hours.
- Trained new crew members on procedures and customer interactions to elevate service quality.
- Operated kitchen equipment to ensure prompt food preparation and service.
- Maintained cleanliness and organization of workstations and dining areas.
- Followed food safety guidelines for proper handling and storage of ingredients.
Education
High School Diploma -
Eastern High School
Lansing, MI2020-06
Skills
- Customer service and support
- Transaction processing
- Team collaboration
- Attention to detail
- Effective communication
- Active listening
- Problem solving
- Troubleshooting
- Time management
- Organizational skills
- Multitasking
- Dependability and responsibility
- Calm under pressure
- Conflict resolution
- Computer proficiency
- Research skills
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Circle K
2026.05 - Current
Parking Cashier
Insignia Event Services
2025.09 - Current
Customer Service Associate
Dollar Tree
2024.10 - 2025.08
Team Member
Taco Bell
2023.03 - 2024.09
Crew Member
McDonald's
2021.06 - 2023.02
High School Diploma -
Eastern High School