Caleb Lavin
Seattle,WA
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
9
9
years of professional experience
Work History
Director of Operations
Ascend Hospitality Group
01.2023 - Current
- Defined, implemented, and revised operational policies and guidelines. Developed strategic goals to lower food and beverage costs.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success. Worked to grow Community Score numbers by 0.3 points.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
GENERAL MANAGER
ASCEND PRIME STEAK & SUSHI
04.2018 - 12.2022
- Monitored budget and utilized operational resources. Grew revenue from $11m to $14m to $19.9m over 3 years.
- Worked with dining room and culinary management to retain and develop original staff while hiring and training new staff to continue our focus on excellence.
- Worked with vendors to provide both optimal pricing for goods and source limited availability products to provide to our guests.
- Analyzed guest feedback through several community score platforms and engaged with both positive and negative reviews to develop our relationship with our guests.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
GENERAL MANAGER
BAROLO and CINQUE TERRE RISTORANTES
03.2017 - 03.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
GENERAL MANAGER
PESO’S KITCHEN AND LOUNGE
04.2016 - 02.2017
- Led operational execution of neighborhood Mexican restaurant with very large group of regular guests featuring one of the busiest nightlife scenes in Seattle with sales over $7m per year.
- Implemented schedule for busy bar and floor, utilizing maximum staffing for peak hours while being mindful of overhead costs. Kept labor under 10% for front of house.
- Oversaw inventory and ordering for liquor, beer and wine.
- Helped promote events and holidays gatherings.
Education
Associate of Arts - Economics
University of Washington
2010
Associate of Arts - Mathematics
University of Puget Sound
1997
Skills
- Strategic planning and execution
- Leadership training
- Schedule oversight
- Financial controls implementation
- Operational Efficiency
- Staff training/development
- P&L Administration
Timeline
Director of Operations
Ascend Hospitality Group
01.2023 - Current
GENERAL MANAGER
ASCEND PRIME STEAK & SUSHI
04.2018 - 12.2022
GENERAL MANAGER
BAROLO and CINQUE TERRE RISTORANTES
03.2017 - 03.2018
GENERAL MANAGER
PESO’S KITCHEN AND LOUNGE
04.2016 - 02.2017
Associate of Arts - Mathematics
University of Puget Sound
Associate of Arts - Economics
University of Washington
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