Caleb M. Mueller
AT&T
Lakewood,CO
1
Certification
5
years of professional experience
Environmental Studies graduate and current Cybersecurity student with a strong background in sales and customer service. Skilled in understanding customer needs, resolving issues, and communicating solutions clearly. Eager to transition into product support and apply my problem-solving, adaptability, and customer-focused approach as a Product Support Specialist.
Work History
Retail Sales Consultant
2 Months- Guided customers in purchasing products and services by explaining features, selecting appropriate accessories, and facilitating bill payments.
- Provided tailored solutions for customers' technical device issues and detailed information on repair service options with AT&T and third-party providers.
- Demonstrated extensive knowledge of functionality and specifications for new product updates and previous device models to support customer inquiries.
Sales Development Representative
4 Months- Consistently met and exceeded key performance indicators including daily activity for customer outreach and monthly qualified lead quotas.
- Created glossary of terms, onboarding instructions, and best practices to support current and future SDRs in their roles.
- Engaged homeowners in discussions about service benefits and asked qualifying questions to assess alignment with Sealed's program.
- Collaborated with Account Executive team to streamline transitions between sales stages, enhancing customer service experience.
Sales Associate
3 Years 1 Month- Assessed pricing for used sporting goods gear based on condition, original value, and current market value to optimize sales.
- Deployed new services such as tuning alpine skis, repairing bicycles, and mounting nordic ski bindings, opening a profitable revenue stream for the business.
- Collaborated with owner to create online ordering and fulfillment system, generating $1500 in daily revenue during COVID-19 pandemic.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Bachelor of Arts - Environmental Studies
Skills
Point of Sale Systems
Customer Relationship Management
Sales Reporting Tools
Adaptive Problem Solving
Time Management
Effective Communication
Customer satisfaction
Sales development
Certification
- CompTIA - A+ ce - August 2023
- Axelos - ITIL 4 Foundation - March 2023
- Google - Google IT Support - February 2022
Timeline
Retail Sales Consultant
AT&T
11.2022 - 01.2023Read More
Sales Development Representative
Sealed
03.2022 - 07.2022Read More
Sales Associate
Play It Again Sports
06.2018 - 07.2021Read More
Western Governors University
Bachelor of Science from Cybersecurity and Information Assurance
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University of Colorado Boulder
Bachelor of Arts from Environmental Studies
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