Devin Wilson

La Sall,IL

Summary

Dynamic and driven personality with a proven record of accomplishment in leadership and coaching, showing exceptional ability to guide teams towards achieving goals with professionalism and excellence.

Overview

years of professional experience

Certification

Work History

Retail Sales Consultant / Retail Store Manager

AT&T

Bloomington, Illinois

08.2022 - Current

Leveraged customer service skills to consistently exceed sales goals.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
Executed follow-up with customers post-sale by phone or email, addressing last-minute questions and enhancing customer satisfaction.
Educated customers on product features, benefits, and quality, facilitating informed purchasing decisions.
Upsold add-on items such as warranties or extended service plans.
Managed deposits, financial transactions, and business inventory.
Supported management team in developing action plans for addressing underperforming areas.

Assistant Manager/Store Manager

Sprint/T-Mobile

Bourbonnais, USA

02.2014 - 12.2021

Exceeded targeted sales goals by 40%.
Creating strategies to develop and expand existing customer sales, which resulted in a 35% increase in monthly sales.
Developed staff assignments and sales goals to align team efforts with business objectives.
Motivated and engaged team members to enhance focus on sales and achieve quotas.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Coached team members and provided constructive feedback to enhance skills and build confidence.
Directed and led employees, supervising activities to drive productivity and efficiency.
Described use and operation of merchandise to customers, received and processed cash and credit payments for in-store purchases.

Universal Banker

First American Bank

Bourbonnais, USA

12.2018 - 12.2020

Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
Educated customers about the features of different types of bank accounts available.
Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Delivered fast, knowledgeable service to satisfy customers' diverse banking needs.
Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Cross-sold bank products, including debit cards, credit cards, and overdraft protection plans, to enhance customer financial solutions.
Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
Established and nurtured relationships with potential customers to drive loan business growth.

Education

High School Diploma -

Mount Vernon Academy

Mount Vernon, OH

Certificate - Audio Engineering

Recording Connection

Chicago, IL

Skills

Sales Development
Sales Orientation
Sales Strategy
Upselling Strategies
Product Knowledge
Product Demonstrations
Product Recommendations
Product Merchandising
Customer Engagement
Customer Satisfaction
Customer complaint resolution
Customer Loyalty Programs
Sales Reporting
Customer Analytics
Operational Efficiency
Store Operations
Point of Sale Systems

Banking Operations
Mortgage Lending
Financial Planning
Technical Skills
Negotiation
Trend Awareness
Team Leadership
Sales Training
Team Collaboration
Verbal Communication
Rapport building
Social Media
Instructional clarity
Customer Loyalty Programs