Caleb Nightengale
Grand Ledge
Summary
Accomplished Multi-Unit Asset Protection Specialist with a proven track record at Home Depot, enhancing security and reducing inventory shrinkage. Expert in risk management and team training, I've driven significant improvements in safety and loss prevention. Skilled in fostering strong client relationships and executing effective sales strategies, my experience has consistently safeguarded assets, promoted sales and boosted customer satisfaction.
Overview
8
8
years of professional experience
Work History
Multi-Unit Asset Protection Specialists
Home Depot
10.2021 - Current
- Managed security operations at multiple Home Depot locations to prevent internal and external theft.
- Trained and hired new loss prevention associates, ensuring a well-equipped team.
- Collaborated with Store leadership to communicate security updates and strategies.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
Service Coordinator
Block Imaging
08.2021 - 10.2021
- Coordinated parts, service, engineers, and meetings to resolve issues with medical service equipment.
- Managed customer relationships and ensured timely resolution of technical problems.
- Collaborated with cross-functional teams to deliver exceptional service to clients.
Professional Aid
Michigan State University Library
05.2021 - 08.2021
- Coordinated blueprints for new floor plans during library remodel at Michigan State University.
- Assisted in the maintenance department of the library in East Lansing.
- Executed floor plan changes to enhance library functionality and aesthetics
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
12.2020 - 05.2021
- Obtained chauffeurs license and serviced clients within assigned route, ensuring supply fulfillment per contracts.
- Proactively upsold new products and equipment to existing clients, driving revenue growth.
- Developed strong customer service and sales skills while representing Cintas.
Loss Prevention Manager
Von Maur
08.2019 - 12.2020
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Trained and developed loss prevention associates.
- Performed thorough cash audits and deposit investigations.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Installed and maintained covert security equipment.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Developed and launched the start of the loss-prevention program.
Department Supervisor With Keys
Home Depot
02.2019 - 08.2019
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented visual merchandising strategies, resulting in an attractive store presentation that enticed customers to make purchases.
- Regularly analyzed sales data to identify trends or gaps in product offerings, tailoring inventory decisions accordingly for maximum profit potential.
Multi-Unit Asset Protection Specialists
Home Depot
01.2018 - 02.2019
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Enhanced asset protection by implementing advanced security and surveillance systems.
- Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
- Wrote reports for internal and external crime, burglary, or theft.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Asset Protection Associate
JCPenney
05.2017 - 01.2018
- Wrote reports outlining activities and results.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Controlled reduction of loss inventory by protecting company assets.
Education
Bachelor of Science - History/Public Policy - Minor In Business Mgmt.
Great Lakes Christian College
Lansing05-2017
Skills
- Driving Sales and Customer Satisfaction
- Maintaining Client Relationships
- Risk management
- Crisis management
- Security management
- Team Training
- Process implementation
- Report writing
- Problem-solving abilities
- Multitasking Abilities
Timeline
Multi-Unit Asset Protection Specialists
Home Depot
10.2021 - Current
Service Coordinator
Block Imaging
08.2021 - 10.2021
Professional Aid
Michigan State University Library
05.2021 - 08.2021
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
12.2020 - 05.2021
Loss Prevention Manager
Von Maur
08.2019 - 12.2020
Department Supervisor With Keys
Home Depot
02.2019 - 08.2019
Multi-Unit Asset Protection Specialists
Home Depot
01.2018 - 02.2019
Asset Protection Associate
JCPenney
05.2017 - 01.2018
Bachelor of Science - History/Public Policy - Minor In Business Mgmt.
Great Lakes Christian College
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