Caleb Norton
Dixfield,ME
Summary
Dynamic Security Officer with proven expertise at Securitas Security Services USA, skilled in incident reporting and CCTV surveillance. Recognized for delivering superior customer service while effectively managing safety protocols. Detail-oriented and physically fit, I excel in creating a secure environment and training new team members to uphold high standards.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored indoor and outdoor camera systems and alarms for maintaining ultimate safety of staff and visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Parts Specialist
O'Reilly's Auto Parts
03.2023 - 04.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Salesman
Sears
06.2022 - 01.2023
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
MBHS
Farmingdale, ME06-2023
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- CNA Certifications- Currently licensed in the state of Maine
Timeline
Security Officer
Securitas Security Services USA
05.2024 - Current
Parts Specialist
O'Reilly's Auto Parts
03.2023 - 04.2024
Salesman
Sears
06.2022 - 01.2023
High School Diploma -
MBHS
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