Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Olson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Note Accounting clerk

BancFirst
07.2022 - Current
  • Reduced manual data entry errors by leveraging automation tools for efficient record-keeping and reporting.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Maintained accounting records utilizing in-house and client systems.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.

Customer service telebanker

BancFirst
04.2020 - 07.2022
  • Provide friendly and efficient customer service over the phone
  • Complete maintenance on customers' accounts.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.

Student Worker

JR. Holder Wellness Center
01.2019 - 10.2019
  • Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
  • Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.

Electronics Sales Associate

Wal-Mart
06.2017 - 07.2018
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.

Education

BBA -

Southwestern Oklahoma State University
Weatherford, OK
12.2023

Associate of Science - Business Administration

Northwestern Oklahoma State University
ALVA, OK
05.2020

Skills

  • Communication skills
  • Word and Excel Skills
  • Customer service
  • Self-Motivated
  • General Ledger Accounting
  • Team Collaboration
  • Data Organization
  • Interest Calculations
  • File and Database Management
  • General Ledger Entries

Timeline

Note Accounting clerk

BancFirst
07.2022 - Current

Customer service telebanker

BancFirst
04.2020 - 07.2022

Student Worker

JR. Holder Wellness Center
01.2019 - 10.2019

Electronics Sales Associate

Wal-Mart
06.2017 - 07.2018

BBA -

Southwestern Oklahoma State University

Associate of Science - Business Administration

Northwestern Oklahoma State University

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Caleb Olson