Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Palmquist

Huntsville

Summary

IT & telecommunications professional with extensive field experience installing, testing, and maintaining fiber and copper networks. Skilled in using OTDR, DWDM, SONET, and Ethernet tools. Adept at managing equipment inventory, conducting diagnostics, and delivering excellent customer service. Reliable, organized, and ready for on-call and physical fieldwork.

Overview

7
7
years of professional experience

Work History

Wire Technician

AT&T
01.2023 - Current
  • Install and maintain fiber and copper internet networks in residential and commercial locations.
  • Terminate CAT6 and fiber optic cabling for reliable network performance.
  • Test and validate signal using OTDR and light meters.
  • Troubleshoot internet connectivity issues using SONET and DWDM systems.
  • Configure and upgrade modems, routers, and customer premises equipment (CPE).
  • Provide technical support and clear guidance to customers during installations.
  • Maintain accurate inventory of installation tools, network cards, splitters, and power modules.
  • Performed fieldwork across various environments including rooftops, crawl spaces, and attics.
  • Supported flexible scheduling and on-call responsibilities for emergency installs and diagnostics.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Researched and recommended network and data communications hardware and software.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed Investigations and paperwork for damage caused to AT&T property.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.

Production Team Member

Toyota Motors Manufacturing
02.2021 - 01.2023
  • Operated CNC machines for V6 Turbo Engine Block manufacturing.
  • Conducted inspections and troubleshooting of mechanical equipment.
  • Trained new employees in operational and safety protocols.
  • Followed strict safety protocols.
  • Set up, operated and maintained production machinery.
  • Loaded and unloaded materials and assemblies weighing as much as 50pounds.
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.

Technical Support Advisor

Conduent
11.2018 - 12.2020
  • Helped customers troubleshoot electronic devices, software installations, and system updates.
  • Resolved over 50+ technical support tickets daily with a 95% customer satisfaction rating.
  • Delivered remote diagnostics and step-by-step guidance for hardware/software issues.

Education

Some College - Buisness

College of The Canyons
Santa Clarita, CA
01.2021

Skills

  • Microsoft Office
  • Windows & Mac OS
  • Help Desk Support
  • IT Inventory Management
  • Telecommunications Equipment
  • Networking Basics
  • Cybersecurity Awareness
  • OTDR & Light Meter Testing
  • SONET/DWDM Diagnostics
  • Fiber Optic Cabling & Troubleshooting
  • Customer-Focused Communication
  • Network configuration
  • Hand tool proficiency

Timeline

Wire Technician

AT&T
01.2023 - Current

Production Team Member

Toyota Motors Manufacturing
02.2021 - 01.2023

Technical Support Advisor

Conduent
11.2018 - 12.2020

Some College - Buisness

College of The Canyons

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