Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Ricks

Layton

Summary

Dynamic professional with a proven track record at Northrop Grumman, excelling in troubleshooting and enhancing production efficiency. Skilled in training and coaching, I foster strong relationships and deliver exceptional customer service. Adept at data collection and trend analysis, I thrive in fast-paced environments, ensuring seamless operations and team collaboration.

Overview

6
6
years of professional experience

Work History

Front End Associate

Krogers Grocery Store
06.2024 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Fulfillment Associate

Amazon
10.2023 - 05.2024
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
  • Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
  • Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.

Manufacturing Technician

Northrop Grumman
11.2021 - 02.2023
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
  • Improved production efficiency by implementing standardized procedures and streamlining workflow.

Missionary

Church Of Jesus Christ Of Latter Day Saints
09.2019 - 09.2021
  • Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
  • Established trust within the community through regular engagement and consistent support.
  • Strengthened community relations by organizing and participating in outreach programs.
  • Developed effective communication skills by interacting with diverse populations in various settings.

Education

Certificate in UI/UX Web Design - Software Developement

Utah State University
Logan, UT
06-2024

High School Diploma -

Bountiful High School
Bountiful, UT
05-2019

Skills

  • Customer service
  • Customer relationship management
  • Support services
  • Training and coaching
  • Data collection
  • Trend analysis
  • Relationship building
  • Remote support

Timeline

Front End Associate

Krogers Grocery Store
06.2024 - Current

Warehouse Fulfillment Associate

Amazon
10.2023 - 05.2024

Manufacturing Technician

Northrop Grumman
11.2021 - 02.2023

Missionary

Church Of Jesus Christ Of Latter Day Saints
09.2019 - 09.2021

Certificate in UI/UX Web Design - Software Developement

Utah State University

High School Diploma -

Bountiful High School

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Caleb Ricks