Caleb Ripley
Toledo,WA
Summary
I have spent the last 10 years specializing in excellent customer service, precise money handling, and conflict resolution. I work well with computer and telephone communications, and am eager to learn and expand my skill sets!
Overview
10
10
years of professional experience
Work History
Guest Service
Taco Bell
Chehalis, WA
08.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
To Go Specialist
Applebee's
Longview, WA
10.2020 - 09.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Guest Service
Taco Bell
Napavine, WA
06.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Service
McDonald’s
Castle Rock, WA
12.2013 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Castle Rock High School
Castle Rock, WA06.2013
Skills
- Customer Service
- Patience and Empathy
- Time Management Skills
- Reliability and Punctuality
- Money Handling
- Written and Verbal Communication
- Conflict Resolution
Timeline
Guest Service
Taco Bell
08.2023 - Current
To Go Specialist
Applebee's
10.2020 - 09.2023
Guest Service
Taco Bell
06.2019 - 04.2021
Guest Service
McDonald’s
12.2013 - 12.2018
Castle Rock High School