CALEB H. ROSS
Oklahoma City
Summary
Experienced business professional with 4+ years of enterprise account management overseeing $6.1M+ in annual recurring revenue across 86 strategic accounts. Trusted advisor to C-suite leaders with a track record of driving retention, product adoption, executive partnerships, and consultative SaaS solutions.
Overview
4
4
years of professional experience
Work History
Enterprise Account Manager
Paycom
11.2023 - Current
- Manage 86 enterprise accounts representing $6.1M+ ARR as the primary strategic advisor for executive stakeholders.
- Partner with C-level executives, HR leadership, and business decision-makers to identify workforce challenges and deliver consultative HCM technology solutions aligned with business objectives.
- Developed trusted executive relationships that foster customer satisfaction, promote long-term retention, and create expansion opportunities.
- Conducted executive business reviews to enhance product adoption, align retention strategy with customer goals, and support long-term account growth.
- Collaborated with product, implementation, compliance, and technical teams to deliver tailored business solutions for enterprise clients.
Director of Training & Hiring
Chick-fil-A
07.2022 - 07.2023
- Developed scalable training programs that increased employee readiness and leadership capability.
- Directed recruiting, onboarding, and employee development initiatives that enhanced restaurant operations
- Partnered with leadership to improve hiring strategy, employee retention, and operational performance.
- Coached leaders on performance management and organizational development to strengthen leadership effectiveness.
Education
B.A. - Behavioral Sciences
Concordia University Texas
Austin, TX04-2021
Skills
- Enterprise Account Management
- Customer Success Management
- Consultative Selling
- SaaS and HCM solutions
- Strategic Account Planning
- Strategic Account Growth
- Account Expansion
- Executive Relationship Management
- Executive Business Reviews
- Business Development
- Collaborative Team Leadership
- Strategic Negotiation
Timeline
Enterprise Account Manager
Paycom
11.2023 - Current
Director of Training & Hiring
Chick-fil-A
07.2022 - 07.2023
B.A. - Behavioral Sciences
Concordia University Texas