Quinn Olinger
Littleton,Colorado
Summary
Enterprise Account Manager with experience managing high-value B2B relationships, complex contracts, and significant recurring revenue portfolios. Currently manage 18 enterprise contracts representing approximately $12M ARR with a track record of client retention and securing multi-year contract extensions. Experienced in strategic account management, contract renewals, customer onboarding, cross-functional problem solving, B2B sales, and developing long-term client partnerships.
Overview
8
8
years of professional experience
Work History
Enterprise Account Manager
CharterUP
Denver, CO
03.2024 - Current
- Manage 18 enterprise contracts generating approximately $12M ARR, serving as a primary point of contact for high-value clients and complex account needs.
- Build and maintain strategic relationships with enterprise clients to drive retention, satisfaction, and long-term account growth.
- Maintain a 95% renewal rate by proactively identifying account risks, addressing client concerns, and developing strategies to strengthen long-term partnerships.
- Successfully secure multiple multi-year contract renewals and extensions.
- Conduct monthly and quarterly business reviews to identify customer goals, analyze pain points, and maintain a retention rate of 95%
- Analyzed customer usage and NPS data to identify at-risk accounts and proactively mitigate churn.
- Presented value propositions tailored to each individual customer's needs during sales meetings or webinars.
Logistics and Customer Support Specialist
CharterUP
Denver, CO
03.2023 - 03.2024
- Assisted team in achieving 1100% growth YoY
- Supported high-touch and enterprise clients in a rapidly growing organization, identifying operational and product issues and coordinating solutions across internal teams.
- Provided customer insights to internal stakeholders to help inform company direction and improve the client experience.
- Maintained key relationships with clients for long term growth and retention
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Customer Success Manager
Mako Medical Laboratories
Denver, CO
10.2020 - 03.2023
- Managed a portfolio of 100+ SMB accounts across an assigned region, serving as the primary point of contact for customer success and ongoing account needs.
- Facilitated both remote and onsite onboarding/training to ensure clients achieved maximum value from company product Developed and maintained positive relationships with high value clients to satisfy all current and future needs.
- Maintained high levels of communication and collaboration between internal and external stakeholders for maximum satisfaction
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Helped build the company from a 20 person team to the largest testing operation in the state
Talent Buyer
Boogie Groove Entertainment
Denver, CO
09.2019 - 06.2020
- Negotiated contracts with both internal and external stakeholders on a day to day basis
- Point of contact for all vendors, artists, managers, and clients for venue related business and concerns.
- Reorganized show settlement system to more efficiently track show income and any and all tax related documents.
- Established long lasting multi year relationships to maximize upselling opportunities and revenue
Marketing Coordinator
Boogie Groove Entertainment
Denver, Colorado
11.2018 - 09.2019
- Creation of organized workflows that maximized show outreach and promotion
- Worked closely with artists and teams to create effective multi-leg marketing plans
- Used performance metrics and data analysis to identify growth opportunities
- Reworked Marketing Roadmap for venue to increase marketing outreach by 20%
Education
Bachelor of Arts - Music Business
University of Colorado Denver
05.2020
Skills
- Enterprise Account Management
- Strategic Account Management
- Contract Renewals
- Account Expansion
- Customer Relationship Management
- B2B Sales
- Post Sales Support
- Salesforce
Timeline
Enterprise Account Manager
CharterUP
03.2024 - Current
Logistics and Customer Support Specialist
CharterUP
03.2023 - 03.2024
Customer Success Manager
Mako Medical Laboratories
10.2020 - 03.2023
Talent Buyer
Boogie Groove Entertainment
09.2019 - 06.2020
Marketing Coordinator
Boogie Groove Entertainment
11.2018 - 09.2019
Bachelor of Arts - Music Business
University of Colorado Denver