Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Shirley

Salt Lake City,UT

Summary

Adaptable Assistant GM with solid knowledge of customer service principles and management concepts. Collaborative team player bringing 4 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly.

Overview

6
6
years of professional experience

Work History

Concierge

The Anniversary Inn
Salt Lake City, UT
12.2023 - Current
  • Greeted customers and answered their inquiries regarding hotel services, and amenities
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Route Service Sales Representative

Cintas
Salt Lake City, United States
03.2023 - 09.2023
  • Promoted positive relationships with customers to maintain consistent sales.
  • Maintained positive attitude when dealing with customers and other team members.
  • organized routes within territory to maximize efficiency and time
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Resolved customers' complaints regarding products or services.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Assistant General Manager

Young Restaurant Co.
Salt Lake City, United States
02.2019 - 01.2023
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • oversaw correct restocking procedures to maintain operational output.

Game Coach

Celebration Station
Clearwater, FL
10.2017 - 12.2018
  • Operated cash register, following cash-handling procedures to finalize arcade purchases.
  • Reported game malfunctions promptly to maintenance department to decrease machine downtime.
  • Tracked prize inventory, replenishing stock.
  • Delivered instructional guidance to guests on game room equipment.

Education

GED -

GED Testing Services
Salt Lake City, United States
01.2023

Associate of Applied Science - Political Science (currently Enrolled)

Salt Lake Community College
Salt Lake City, UT

Skills

  • Business Operations Background
  • Team Leadership Strength
  • Training and Development Skill
  • Staff Scheduling

Timeline

Concierge

The Anniversary Inn
12.2023 - Current

Route Service Sales Representative

Cintas
03.2023 - 09.2023

Assistant General Manager

Young Restaurant Co.
02.2019 - 01.2023

Game Coach

Celebration Station
10.2017 - 12.2018

GED -

GED Testing Services

Associate of Applied Science - Political Science (currently Enrolled)

Salt Lake Community College

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Caleb Shirley