Caleb Sims
Spring Hill
Summary
Driven and strategic thinker with knack for fostering collaborative environments and driving operational excellence with a proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Possesses in-depth understanding of business development and financial analysis, coupled with strong team management skills. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
1
1
Certificate
Work History
Operating Partner
P.F. Chang's Bistro
09 2022 - Current
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Expanded company''s market share by identifying new business opportunities and forging strategic partnerships.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Prepared and presented reports on status of projects and initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Operating Partner
P.F. Chang's Bistro
01 2020 - 09 2022
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Determined appropriate financial goals and administered budgets to control expenses.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Prepared and presented reports on status of projects and initiatives.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Hospitality Manager
P.F. Chang's Bistro
04 2016 - 01 2020
- Scheduled work hours for 45+ employees to achieve adequate manpower coverage.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
Education
Associates Degree - General Education
Southwest Tennessee Community College
05.2005
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Facilities management
- Regulatory compliance
- Conflict resolution
- Recruitment and hiring
- Knowledgeable in Office 365 (word, excel, powerpoint, team, etc)
Accomplishments
- Reduced employee turnover by 150% by cultivating a culture of communication and team member development.
- Increased sales by 4% while reducing labor costs by 7%, leading to a $1.1M net profit in the last two years.
- Improved online restaurant reviews by successfully following up all posted customer complaints, increased guest engagement, and weekly comment reviews with team members to identify opportunities and celebrated successes.
- Supervised team of 50+ team members.
Certification
- ServSafe- Food Handler
- TABC- Bartender/ Server Permit
Timeline
Operating Partner
P.F. Chang's Bistro
09 2022 - Current
Assistant Operating Partner
P.F. Chang's Bistro
01 2020 - 09 2022
Senior Hospitality Manager
P.F. Chang's Bistro
04 2016 - 01 2020
Associates Degree - General Education
Southwest Tennessee Community College
Additional Information
- Consistency- keenly aware of need to treat people the same; crave stable routines with clear rules and procedure everyone can follow.
- Strategic- able to quickly identify alternate ways to proceed; able to quick spot relevant patterns and issues.
- Analytical- uses root cause analysis to search for reasons and cause; ability to identify and assess all factors impacting a situation.
- Intellection- characterized by intellectual activity; introspective finding value in intellectual discussion.
- Restorative- adept at problem resolution; able to easily identify and correct opportunities.