Caleb Stephens
Ada,OK
Summary
Dynamic legal assistant with proven expertise in case management and document drafting at Palmer Law PLC. Skilled in enhancing client satisfaction through effective communication and meticulous scheduling. Recognized for maintaining confidentiality and demonstrating empathy, ensuring timely resolutions and strong relationships with clients. Committed to delivering exceptional service in high-pressure environments. I'm also a seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Palmer Law PLC
02.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Account Manager
LegalShield - One Pre-Paid Way
06.2020 - 02.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Dispatcher
Hunter Super Techs
01.2020 - 06.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
CSR
Iqor for T-Mobile
07.2018 - 01.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Homeschool
Ada, OK05-2018
Skills
- Legal research
- Document drafting
- Case management
- Scheduling coordination
- Ability to work in high pressure or high intensity situations with clients and co-workers alike
- Knowledge in Word and Excel
Accomplishments
While at LegalShield, I became lead mentor for the Sapphire Team in our Business Solutions department. This required a very high level of service and quality for our top 100 associates.
Timeline
Legal Assistant
Palmer Law PLC
02.2024 - Current
Account Manager
LegalShield - One Pre-Paid Way
06.2020 - 02.2024
Dispatcher
Hunter Super Techs
01.2020 - 06.2020
CSR
Iqor for T-Mobile
07.2018 - 01.2020
High School Diploma -
Homeschool
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