Summary
Overview
Work History
Education
Skills
Certification
Phone
Personal Information
Timeline
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Caleb Stinson

Clarksville,TN

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Brooksource
Nashville, TN
06.2024 - Current

Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.

Help Desk Technician

DYOPATH
Nashville
06.2021 - 02.2024

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Customer Service Associate

Walgreens
01.2017 - 06.2021

Aided customers using the self-service print kiosks to ensure they understood the software and were able to get their photos.

Education

Certificate in Information Technology -

Tennessee College of Applied Technology
Murfreesboro, TN
04.2021

High School Diploma -

Beech High School
Hendersonville, TN
05.2018

Skills

  • MTA OS fundamentals certified
  • Proficient in Microsoft & macOS
  • Hardware assembly
  • Networking
  • Cabling
  • Active Directory
  • Operating Systems
  • Microsoft Windows
  • Software Troubleshooting
  • Oracle
  • Microsoft Exchange
  • LAN
  • VPN
  • Desktop support
  • Software troubleshooting

Certification

MTA OS Fundamentals

Phone

+1, 6156368151

Personal Information

Authorized To Work: US

Timeline

Service Desk Analyst

Brooksource
06.2024 - Current

Help Desk Technician

DYOPATH
06.2021 - 02.2024

Customer Service Associate

Walgreens
01.2017 - 06.2021

Certificate in Information Technology -

Tennessee College of Applied Technology

High School Diploma -

Beech High School

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Caleb Stinson