Summary
Work History
Education
Skills
Leadership Experience
References
Generic

Jessica Morales

Ridgewood

Summary

Motivated professional eager to acquire new skills and advance career goals within an organization. I strive to foster a positive and productive work environment, building strong relationships with team members and utilizing my detail-oriented and organized approach to contribute significantly to company success. I excel in working at a fast pace to meet tight deadlines.

Work History

Employee Operations/Service Desk Rep

Bloomberg, LP
New York, NY
09.2005 - Current
  • Provided global support, focusing on platinum customer service and adept problem-solving. Managed incoming SDSK tickets across various channels efficiently.
  • Led and participated in complex projects, prioritizing tasks in demanding situations with cross-functional teams. Conducted Active Directory account management for Windows Corp Domain.
  • Supported Mac users, escalating issues and managing JAMF consoles for multi-system devices.
  • Handled 3rd party application support, installations, configurations, and troubleshooting. Provided mobility and Work From Anywhere (WFA) support for various applications.
  • Managed network connectivity, 1st level telecommunication support, and diverse Video Conferencing apps.
  • Assisted in New Hire/Service desk training, onboarding, and documentation creation.
  • Collaborated with the IS security team, demonstrating strong Bloomberg terminal understanding. Proficient in Microsoft Exchange and encrypted email applications for HR/Payroll.

Information Security Group/Consultant

Tiffany & Co.
Parsippany, NJ
10.2004 - 08.2005
  • Managed AS/400 accounts across various servers for POS systems, demonstrating proficiency in system account management.
  • Oversaw account management for IT Security tasks, including updating user data and system accounts for the 'Courion' password and SSO management system.

Education

Accounting

Borough of Manhattan Community College

Skills

  • Mac Support (JAMF)
  • Executive Management/VIP Support
  • Trading Floor Support
  • SCRUM Agile Process
  • New Hire Onboarding
  • MS-900 Microsoft 365 Fundamentals
  • 98-368: MTA: Mobility and Device Fundamentals
  • 98-349: MTA: Windows Operating System Fundamentals
  • 98-367: MTA: Security Fundamental
  • 98-365: MTA: Windows Server Administration Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Scrum, Inc Certification

Leadership Experience

Demonstrated 28 years of technical expertise in supporting multi-platform environments and leading multiple migrations.

Provided support for Global Internal Bloomberg, E-commerce Treasury, IT Security, Executive Support Groups, and Trading Floors with 1000+ users. Coordinated, trained, and provided technical support at 1st, 2nd, and 3rd levels for all business units and special projects.

Participated in software and system integrations, emphasizing 18+ years of dedicated service at Bloomberg with various 3rd party and in-house developed applications. Focused on providing platinum customer service and technical support, consistently meeting or exceeding objectives in my role.

References

Available upon request.

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