Caleb Stockton
Summary
Build atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills.
Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Moes southwest Grill
10.2011 - Current
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Coached team on effective upselling and cross-selling methods.
- Trained and managed associates in customer service and sales techniques.
- Assisted crew members and shift managers in meeting standards for customer service and quality.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Monitored security and handled incidents calmly.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Rotated merchandise and displays to feature new products and promotions.
Greenskeeper
Ballantrae Golf Club
07.2016 - 11.2018
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
- Followed planned landscaping designs to determine where to lay sod, sow grass and where to plant flowers and foliage.
- Used heavy duty mowers and other Heavy duty equipment for grounds maintenance, to clear brush and for tree removal.
- Used gardening tools, including hedge clippers and Weed eaters to apply mulch for protection.
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional and durable.
General Manager
Chipotle Mexican Grill
Homewood, AL
07.2022 - 12.2022
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
General Manager in Training
Cava
Hoover, AL
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Developed strong relationships with suppliers, ensuring timely deliveries and favorable pricing agreements.
- Collaborated with other department managers to create cohesive business strategies aimed at achieving company goals.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
Education
High school diploma - undefined
Dayspring Christian
Little rock, Arkansas2013
Skills
- Relationship building and management
- Stock management
- Customer relations
- Staff scheduling
- Goals and performance
- Oral and written communication
- Operations
- Staff management
- Customer experience
Timeline
General Manager in Training
Cava
05.2023 - Current
General Manager
Chipotle Mexican Grill
07.2022 - 12.2022
Greenskeeper
Ballantrae Golf Club
07.2016 - 11.2018
Assistant Store Manager
Moes southwest Grill
10.2011 - Current
High school diploma - undefined
Dayspring Christian