Caleb Stopyro
Rochester,NH
Summary
Results-driven Retail Sales Manager with expertise in conflict resolution and effective communication. Proven ability to enhance customer satisfaction and optimize team performance.
Overview
5
5
years of professional experience
Work History
Retail Sales Manager
Verizon Wireless
Concord and Portsmouth, New Hampshire
09.2024 - Current
- Supervised daily operations of retail store to ensure service excellence.
- Trained and mentored sales associates in customer engagement techniques.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Resolved conflicts between customers and staff members in a professional manner.
- Managed inventory levels and conducted regular stock audits.
- Coordinated staff schedules to optimize coverage during peak hours.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created weekly and monthly reports on store performance and sales objectives.
Military Police Officer
USAR
Londonderry, New Hampshire
08.2021 - Current
- Enforced laws and regulations within military installations and surrounding areas.
- Conducted security patrols to ensure safety of personnel and property.
- Responded to incidents, providing immediate assistance and investigations.
- Managed traffic control during events, ensuring smooth operations and safety.
- Conducted regular patrols of designated areas to ensure security and safety. of assigned areas within operations areas.
- Conducted reconnaissance missions to assess terrain and enemy positions.
- Collaborated with infantry units to ensure mission success during operations.
- Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
Retail Sales Representative
Verizon Wireless
Concord, New Hampshire
02.2022 - 09.2024
- Demonstrated wireless products to customers in a retail setting. and services to prospective clients.
- Guided customers in selecting products and addressed service inquiries to enhance customer satisfaction.
- Processed customer purchases efficiently at the point-of-sale. through point-of-sale systems.
- Collaborated with team members to achieve sales targets.
Education
High School Diploma -
Pittsfield Middle High School
Pittsfield, NH06-2021
Skills
- Sales management
- Sales forecasting
- Customer engagement
- Customer engagement techniques
- Staff development
- Time Management
- Conflict resolution
- Critical thinking
- Brand awareness
Accomplishments
- ARCOM - OEF Naval Station Guantanamo
- AAM - 94th Military Police Company
- 2024 Q1,2,3 Directors Club - Verizon Wireless
Timeline
Retail Sales Manager
Verizon Wireless
09.2024 - Current
Retail Sales Representative
Verizon Wireless
02.2022 - 09.2024
Military Police Officer
USAR
08.2021 - Current
High School Diploma -
Pittsfield Middle High School