Karla Benitez
Lynnwood,WA
Summary
Dynamic Retail Sales Manager with a proven track record at Express Clothing, excelling in sales management and team training. Enhanced store presentation through effective visual merchandising and drove customer engagement with successful promotional events. Skilled in conflict resolution and inventory management, consistently achieving increased sales and customer satisfaction. In addition, I helped customer in need when it came to a language barrier. Although I have worked in retail management for quite some time, my heart has always been in the medical field. Currently, I am still in college, but I have taken medical terminology, which will come in handy later on.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Express Clothing
Lynnwood , WA
05.2021 - Current
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and developed team members on sales techniques and product knowledge.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Analyzed sales reports to identify trends and adjust inventory accordingly.
- Planned promotional events to drive customer engagement and increase foot traffic.
- Coordinated staff schedules to meet business needs and optimize labor efficiency.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
Retail Sales Manager
WHBM
Lynnwood , WA
08.2024 - 01.2025
- Trained and developed team members on sales techniques and product knowledge.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Planned promotional events to drive customer engagement and increase foot traffic.
Education
High School Diploma -
Meadowdale HIghschool
Lynnwood, WA06-2024
Some College (No Degree) - Medical Diagnostic Ultrasound
Everett Community College
Everett, WASkills
- Sales management
- Visual merchandising
- Customer service
- Inventory management
- Team training
- Promotional planning
- Conflict resolution
- Customer engagement
- Floor oversight
- Staff oversight
- Financial reporting
- Bilingual communication
- Customer relationship management
- Product knowledge
- Employee training
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Retail Sales Manager
WHBM
08.2024 - 01.2025
Retail Sales Manager
Express Clothing
05.2021 - Current
High School Diploma -
Meadowdale HIghschool
Some College (No Degree) - Medical Diagnostic Ultrasound
Everett Community College
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