Caleb Thrasher
Spring Creek,NV
Summary
Dynamic professional with a proven track record at TJX Marshalls, excelling in customer experience management and team collaboration. Leveraging strong human management skills and a keen ability to deescalate situations, I implemented effective feedback systems that enhanced service quality and trained staff to deliver exceptional customer service. I remain with my jobs for long periods of time, I don't quit as soon as there is turmoil, I conquer it.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Needs Paraprofessional
Elko County School District
08.2022 - Current
- Assisted students with daily activities, promoting independence and social skills development.
- Collaborated with teachers to implement individualized education plans (IEPs) for special needs students.
- Managed needs of twenty to forty children daily
Customer Experience Manager
TJX Marshalls
02.2022 - 08.2022
- Developed and implemented customer feedback systems to enhance service quality.
- Collaborated with team members to resolve customer inquiries effectively.
- Analyzed customer satisfaction data to identify improvement areas.
- Trained staff on best practices for delivering exceptional customer service.
- Managed all cashiers and their times including breaks, lunches, start and end of shifts, and unscheduled breaks.
- Managed register cash flow of around three thousand dollar daily.
Front End Associate
TJX Marshalls
07.2021 - 02.2022
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Maintained clean and organized sales floor, ensuring optimal product presentation and accessibility.
- Operated point-of-sale systems accurately, facilitating efficient transaction processing.
- Collaborated with team members to restock merchandise promptly, supporting inventory management efforts.
- Told customers about and attempted to convince them to sign up for the in store credit card, I had a record in the store of nine in one day.
Education
Associate of Arts - General Studies
Great Basin College
Elko, NV06-2025
Associate of Arts - Social Science
Great Basin College
Elko, NV06-2025
Skills
- Strong human management skills
- Very strong social skills and ability to maintain a positive work environment
- Willingness to accept and use feedback
- Comfortability with behavior management in adults and children
- Work experience with individuals from many different cultural backgrounds
- Strong ability to deescalate customers and employees
Certification
- Registered Behavioral Technician (RBT) certification.
- Safe Talk, suicide prevention training.
- Crisis Prevention and Intervention training.
Timeline
Special Needs Paraprofessional
Elko County School District
08.2022 - Current
Customer Experience Manager
TJX Marshalls
02.2022 - 08.2022
Front End Associate
TJX Marshalls
07.2021 - 02.2022
Associate of Arts - General Studies
Great Basin College
Associate of Arts - Social Science
Great Basin College
Coaching Experience
- Middle School Shotput and Discus.
- High School Speech and Debate.
- Weight training at local gym.