Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Vanderploeg

Paw Paw

Summary

Dynamic professional with a proven track record at Qualfon, excelling in customer communications and problem-solving. Expert in maintaining customer relationships and multitasking across various software platforms, leading to enhanced productivity and customer satisfaction. Skilled in both technical diagnostics and empathetic customer service, demonstrating a unique blend of technical proficiency and soft skills.

Overview

5
5
years of professional experience

Work History

Call Agent

Qualfon
02.2022 - Current
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Car Salesperson

David Rice Auto Sales
04.2021 - 08.2021
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Mechanic

Zeigler Honda
02.2020 - 11.2020
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Education

High School Diploma -

Lawton Community School District
Lawton, MI

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Multitasking

Timeline

Call Agent

Qualfon
02.2022 - Current

Car Salesperson

David Rice Auto Sales
04.2021 - 08.2021

Mechanic

Zeigler Honda
02.2020 - 11.2020

High School Diploma -

Lawton Community School District

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Caleb Vanderploeg