CALEB VAUGHAN
Kansas,OK
Summary
Been with Cherokee Nation Entertainment since 2008. I have had knowledge of the gaming floor since the beginning of employment with the company. Knowledge of gaming floor products and ATM and LSK equipment. Always willing to be able to help cover the gaming floor when teamwork is needed and ensure that our owned products or vendors' products are up and functioning to ensure guests have a quality experience. Always willing to help cover shifts when a coworker may need it off or if coverage may be needed to ensure guest service if not tampered with.
Overview
25
25
years of professional experience
Work History
E-Games Technician 3
Cherokee Nation Entertainment
West Siloam Springs, OK
06.2016 - Current
- Daily walkthrough to ensure gaming machines are up and functional
- Daily escorts with vendors to ensure their games are functional
- Assistance with scheduled activity such as bank machine removals and installs
- Helped with daily IHP Progressive recordings
- Assist with ATM and LSK maintenance when needed
- Help with monthly inventory when needed
- Ensure EGM is up to date and machines are turned on for live play
- Assisted with Soldering of BE2 boards to replace batteries and other bench tech work
- Help repair bill acceptors and printers of owned games
Customer Service Representative
Cherokee Casino
West Siloam Springs, OK
08.2008 - 06.2016
- Assisted with Guest Services such as handling jackpots, cashing tickets, replenish tickets.
- Assisted with monthly accounting on getting meters for audit
- Assisted with testing of newly added gaming machines or when repairs were done to ensure game functionality
- Assisted with promotions happening on the gaming floor
- Helped ensure gaming floor was clean such as picking up cups and emptying ashtrays
Crew Person/Shift Manager
Mathews Management/McDonald's
Siloam Springs, AR
10.2000 - 10.2008
- Helped open and close the restaurant
- Ensured fresh and quality product given to customers
- Maintained floor to ensure teamwork was accomplished
- Kept count of daily safe and proper drawer money count
- Maintained cleanliness of the restaurant
- Helped keep count and inventory of products and stock
Education
High School Diploma - undefined
Kansas Public Schools
Kansas, OKSkills
- Gaming Floor Knowledge
- Effective communication
- Knowledge of IGT Advantage systems
- Excellent teamwork with coworkers and vendors
- Knowledge of Soldering and Board repairs
- Knowledge of LSK maintenance
Accomplishments
- Completed training concerning LSK maintenance and functions
- Completed ATM training
Timeline
E-Games Technician 3
Cherokee Nation Entertainment
06.2016 - Current
Customer Service Representative
Cherokee Casino
08.2008 - 06.2016
Crew Person/Shift Manager
Mathews Management/McDonald's
10.2000 - 10.2008
High School Diploma - undefined
Kansas Public Schools