Caleb Vazquez-Sanchez
Gurnee,IL
Summary
My education thus far has comprised courses such as Psychology, Abnormal Psychology, Critical Thinking, and Statistics. My general skills that are applicable are problem-solving, management, research, analytical, leading, planning, and intrinsic motivation. I am looking for an opportunity to expand my experience and knowledge within the field. I plan to pursue my Bachelor's in Criminal Justice after completing my Associate's.
Overview
2
2
years of professional experience
Work History
Shift Leader
Love's Travel Shop
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Restaurant Team Member
Dairy Queen
07.2022 - 06.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Associate of Applied Science - Criminal Justice
College of Lake County
Grayslake, IL05.2025
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Strong verbal and written communication
- Customer Service Management
- Team Collaboration and Leadership
- Goal Setting and Tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Love's Travel Shop
07.2023 - Current
Restaurant Team Member
Dairy Queen
07.2022 - 06.2023
Associate of Applied Science - Criminal Justice
College of Lake County
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