Caleb Weeks
Sacramento,CA
Summary
Experienced, and hard working customer service representative with over 7 years of experience providing professional and interpersonal service at various companies. I have received employee of the month, and have ranked at the top of my team for my advanced ability to maintain great service while meeting company set statistics. Seeking a new place of employment where my knowledge can be leveraged to offer customers the highest quality of service.
Overview
9
9
years of professional experience
Work History
Service Desk IHSS
Experis
03.2024 - Current
- Addressed customer service concerns for providers and recipients providing all possible information regarding their issue before deciding when to escalate problems to specialist team members.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Engaged in user support interactions via telephone.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Answered customer telephone calls promptly and appropriately handled needs.
Housekeeper
Homeaglow
02.2022 - Current
- Visually inspects rooms before cleaning and organizing
- Communicates with customer to determine which areas are most important, and what all can be accomplished with time allotted
- Interacts pleasantly with clients and guests when performing daily duties to maintain satisfactory customer service
- Vacuumed, swept, and mopped floors
- Follows proper guidelines when using cleaning chemicals
- Maintained regular clients because of quality of service
- Maintained a5/5 star average for customer reviews.
Customer Service Specialist
Gap Inc
08.2017 - 02.2023
- Took 50-80 calls, and emails per day while also maintaining quality service and performance benchmarks
- Helped customers open accounts, place orders, troubleshoot issues, and update their information while also noting system accordingly
- Provided high customer satisfaction by resolving problems with knowledgeable and friendly service
- Was named top agent of team on multiple occasions based off of performance statistics and satisfaction surveys completed by customers
- Was promoted to Support Team to assist new hire employees with any questions regarding best practices, technical difficulties, and company protocols.
Personal Driver
Uber
01.2017 - 12.2019
- Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience
- Manage time carefully to provide a punctual and friendly service upholding company brand
- Safely drive vehicles in various weather conditions, following local traffic laws
- Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.
Data Entry/Product Runner
Apple Inc
05.2015 - 06.2016
- Examined electronic Apple devices to determine any damage and/or issues with functionality and input proper codes into company database to determine whether customer is covered under their insurance policy or warranty
- Exceeded quality goals to support team's productivity
- Gathered totes of electronic Apple devices onto pallets, and brought them to other employees via pallet jack, and electric pallet jack
- Lifted totes up to 50 plus pounds and organized them accordingly.
- Was named employee of the month 3 times within a 12 month period
- Use of Pallet jacks, and electric pallet jacks
Education
Some College in Communications -
Shasta College
Redding, CAHigh School Diploma -
Grizzly Challenge Charter High School
San Luis Obispo, CA12.2011
Skills
- Advanced knowledge of computer programs; NICE (incontact), SAP, FileMaker, CMIPS, CCUI, Gap Web, Knowledge base, Microsoft Office, Service Cloud, hard phone, soft phone, MAC, and PC
- Multitasking, and Prioritization
- Use of Pallet jacks, and electric pallet jacks
- Can lift 50 pounds
- Quick Learner
- Teamwork
- Attention to detail
- Empathy and patience
- Time Management
- Problem Solving
- Strong work ethic
- Ticketing system proficiency
- Guest complaint resolution
- Hardware knowledge
- Software Knowledge
- Administrative Skills
- Safety and security procedures
- Oral and written communications
Personal Information
Title: Customer Service Representative
Timeline
Service Desk IHSS
Experis
03.2024 - Current
Housekeeper
Homeaglow
02.2022 - Current
Customer Service Specialist
Gap Inc
08.2017 - 02.2023
Personal Driver
Uber
01.2017 - 12.2019
Data Entry/Product Runner
Apple Inc
05.2015 - 06.2016
Some College in Communications -
Shasta College
High School Diploma -
Grizzly Challenge Charter High School
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