CALEB WYLIE
Garland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Copier Technician
Impact Technology
01.2024 - Current
- Troubleshoot minor errors that may be present upon turning on the printer
- Identifying which sorter goes with each copier machine if one was needed.
- Worked with Konica-Minolta, Canon, Sharp, Xerox, Ricoh, Toshiba, and Kyocera copier machines
- Reset stored data on copier machines
- Utilized Fishbowl inventory system to generate detailed reports of copiers that help our sales team
- Inspect copier machines to determine the current condition and its functionality
- Work as a team to stay on top of incoming shipments to make sure copiers get processed in a timely manner
- Performed general housekeeping to maintain a clean facility
- Enhanced copier functionality by performing routine maintenance and repairs on various copier models.
- Collaborated with team members to complete complex repair jobs in a timely and efficient manner.
Inventory Specialist
OMNI INTERNAITONAL
10.2022 - 12.2023
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- MS Office
- Use Active Directory to reset user accounts, and create new users
- Multitask to complete tasks by end of day
- Consistently work under pressure
- Network Troubleshooting
- Install Hardware, Printers, and Scanners.
- Completed physical inventory counts each month.
Logistics Material Handler
PACCAR
08.2021 - 10.2022
- Enhanced overall productivity with the introduction of an effective team collaboration strategy.
- Strengthened team cohesion by fostering open communication channels among colleagues for better problem-solving capabilities.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
Material Handler
ATLANTA BONDED WAREHOUSE
05.2019 - 08.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
Quality Control Technician
Luxottica
06.2016 - 05.2019
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Windows XP, 7, 8.1, 10
- Microsoft Office, Word, Excel, Outlook
- WLAN, LAN, to connect printers and scanners
Customer Service Representative
Publix
11.2014 - 05.2016
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Chemistry
Georgia State University
Atlanta, GAComptia A+, Comptia Network+
STUDYING FOR COMP CERTIFICATIONS
High School Diploma -
Heritage High School
Conyers, GA04.2014
Skills
- Inventory Control
- Discrepancy Resolution
- MS Office
- Quality Procedures
- Systems and Software Expertise
- Shipping and Receiving
- SAP
- Hardware Installations
- Security Protocols
- Remote Support
- Customer Service
- Network Troubleshooting
Timeline
Copier Technician
Impact Technology
01.2024 - Current
Inventory Specialist
OMNI INTERNAITONAL
10.2022 - 12.2023
Logistics Material Handler
PACCAR
08.2021 - 10.2022
Material Handler
ATLANTA BONDED WAREHOUSE
05.2019 - 08.2021
Quality Control Technician
Luxottica
06.2016 - 05.2019
Customer Service Representative
Publix
11.2014 - 05.2016
Chemistry
Georgia State University
Comptia A+, Comptia Network+
STUDYING FOR COMP CERTIFICATIONS
High School Diploma -
Heritage High School
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