Joseph Flores
Gresham,Oregon
Summary
Seasoned Copier Technician distinguished by an analytical and systematic approach to troubleshooting, repair, and service of advanced machinery. With a profound expertise in swiftly diagnosing and rectifying technical challenges, my primary focus remains on delivering exceptional customer service and achieving complete client satisfaction. Boasting a broad certification portfolio, I am adept at servicing a comprehensive range of equipment, including industry leaders like Ricoh, Sharp, Kyocera, Toshiba, and HP. My confidence and skill set enable me to tackle any technical task, ensuring optimal machine performance and reliability.
Overview
19
19
years of professional experience
Work History
Copier Technician
Copiers NW
01.2021 - Current
- Provided repair and service for a range of copier machines, including Canon Image Runner Advanced and Diagnostic Models
- Managed to respond to an average of five service calls per day, demonstrating strong time management and prioritization skills
- Responsible for accurate inventory tracking, ensuring parts and supplies are efficiently used and accounted for.
Field Service Engineer
Ricoh USA, Inc
01.2017 - 01.2020
- Offered expert repair and service to copiers, maintaining Ricoh’s high standards of service quality
- Achieved consistent daily targets by responding to five service calls, illustrating dedication and efficiency
- Maintained punctual time-keeping, reflecting reliability and professionalism.
Field Service Engineer
Kelley Imaging Services
01.2014 - 01.2017
- Performed technical services for copiers, faxes, and printers, including firmware upgrades and repairs
- Demonstrated proficiency in working with machines of all sizes, from high to low volume
- Supported co-technicians with troubleshooting, fostering a collaborative work environment.
Field Service Engineer
Quality Office Systems
01.2005 - 01.2014
- Specialized in the repair and service of Kyocera copiers, printers, and faxes, including color-trained on Kyocera TASKalfa 400CI and 500CI
- Provided service for Brother faxes and printers and Panasonic Faxes
- Expertise in HP LaserJet Color and Black and White printers.
Education
High School Diploma -
Rex Putnam High School
Milwaukie, OregonSkills
- Service Technician Experience
- Field Service Expertise
- Equipment Repair and Maintenance
- Proficient in Firmware Upgrades
- Strong Inventory Management
- Excellent Time-Keeping and Punctuality
- Certified in Ricoh, Sharp, Kyocera, Toshiba, and HP Machines
Timeline
Copier Technician
Copiers NW
01.2021 - Current
Field Service Engineer
Ricoh USA, Inc
01.2017 - 01.2020
Field Service Engineer
Kelley Imaging Services
01.2014 - 01.2017
Field Service Engineer
Quality Office Systems
01.2005 - 01.2014
High School Diploma -
Rex Putnam High School