Caleb Lang
Atlanta,GA
Summary
Performance-driven Risk and Compliance Manager with over 7 years of experience specializing in Financial Crimes Compliance (FCC) within the banking and capital markets sectors. Expert in leading large-scale AML workstreams, currently overseeing a QC/QA function for a 290-person investigative team at a global financial institution. Proven track record in managing end-to-end SAR filing processes, high-risk customer reviews (EDD/KYC), and complex money laundering investigations including terrorism financing and fraud. Certified Scrum Master (CSM) adept at applying Agile methodologies to optimize regulatory reporting and remediation projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Risk & Compliance
Protiviti Consulting
Atlanta, GA
06.2024 - Current
- Direct a multi-layered organizational structure of 290 personnel, including sub-leads and analysts, to ensure high-volume case throughput and meeting aggressive production targets for a global Tier-1 bank.
- Manage the end-to-end quality lifecycle for Suspicious Activity Reports (SARs), serving as the final SME review to guarantee 100% alignment with FinCEN reporting standards.
- Serve as the primary liaison for client-side QA stakeholders, leading calibration sessions to align on risk appetite and translating complex regulatory feedback into actionable team-wide process improvements.
- Established a feedback loop between the QA/QC findings and investigator training to reduce error rates and improve the quality of narrative-driven investigations.
Senior Consultant - Risk & Compliance
Protiviti Consulting
Charlotte, NC
06.2022 - 06.2024
- Led a production team of 25 investigators to perform escalated case investigations in the AML department of a top 10 multinational bank. Responsibilities included providing quality control (QC) for case reviews, training investigators on the banks policies and procedures and QC for Suspicious Activity Reports (SAR) filed with FinCEN.
- Led a State Law and EMEA Reg Mapping Consumer Lending QA team of 5 analyst assessing the mapping of MCRs addressing parsed U.S. state and EMEA laws and regulations, and controls that mitigate the risk associated with the parsed laws and regulations for a big four U.S. Multinational Financial Institution. Responsible for onboarding and training and providing subject matter expertise on second level review. Performed calibration meetings with bank executives.
Consultant - Risk & Compliance
Protiviti Consulting
Charlotte, NC
08.2021 - 06.2022
- Assisted a large national bank through anti-money laundering investigations. Completed reviews of complex, high-risk customers that included analyzing account transaction against, Know Your Customer (“KYC”) profiles to identify potential money laundering red flags. Other areas of investigation included terrorism financing, drug trafficking, human trafficking, and fraud.
- Conducted an internal BSA audit for midsize credit union. Responsibilities included reviewing prior examination from federal regulator (NCUA) to understand areas of concern. Determined if polices, procedures and internal controls were appropriately implemented as well as consistently adhered to. Additionally, audited the credit unions internal risk assessment and the risk rating methodology to identify potential areas for improvement.
Fraud Analyst
Floor and Décor
Atlanta, GA
07.2020 - 08.2021
- Reviewed high-risk transactions to prevent potential losses in both retail and eCommerce environments.
- Created and analyzed reports measuring accuracy of sales transactions, potential and actual bad debt, and other store performance metrics.
- Assisted with various efforts to protect the assets of Floor & Decor by identifying and addressing potential losses proactively and assisting stores in ongoing loss prevention
efforts. - Mitigated bad debt by resolving Visa and MasterCard chargebacks in Floor & Decors favor under strict bank deadlines.
- Actively worked all open chargebacks and other disputes including escalation to operations team, as necessary, and provided first response to all chargeback requests within 24-hours of receipt.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL06-2020
Associate of Science - Finance
Pasco-Hernando State College
New Port Richey, FL05-2018
Skills
- BSA/AML/OFAC Compliance
- Regulatory Mapping (US/EMEA)
- BSA/AML Internal Audit
- Process & Control Remediation
- SAR/CTR Regulatory Reporting
- Consumer Lending Compliance
- Financial Crimes Compliance (FCC)
- Banking & Capital Markets
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Timeline
Manager Risk & Compliance
Protiviti Consulting
06.2024 - Current
Senior Consultant - Risk & Compliance
Protiviti Consulting
06.2022 - 06.2024
Consultant - Risk & Compliance
Protiviti Consulting
08.2021 - 06.2022
Fraud Analyst
Floor and Décor
07.2020 - 08.2021
Bachelor of Science - Finance
University of South Florida
Associate of Science - Finance
Pasco-Hernando State College