VERONICA PERSON
Durham,NC
Summary
Operations and research professional combining banking compliance, fraud mitigation, and clinical data management. Background includes BSA/AML/OFAC controls, loan documentation audits, IRB-aligned study support, and cross-training staff to improve productivity, with results tied to accurate records, secure data handling, and dependable execution.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Account Manager
Coastal Federal Credit Union
Durham, NC
02.2021 - Current
- Maintained audit-ready compliance across loan closings and disbursements by applying federal lending rules and BSA/AML/OFAC protocols, resulting in zero regulatory citations during annual examinations.
- Reduced risk of identity theft and fraud during new member onboarding through structured eligibility screening, resulting in fewer fraudulent account openings.
- Resolved loan document discrepancies in complex consumer loan files in collaboration with underwriting and compliance teams, streamlining application-to-close cycle time.
- Completed outbound verification calls to confirm member eligibility and explain loan approval decisions, improving member satisfaction scores and reducing callback volume through clearer communication.
- Protected confidential member data across thousands of accounts by following strict CIP and OFAC compliance standards, maintaining zero data security incidents across tenure.
- Exceeded individual and team performance goals quarter over quarter by using Episys and Symitar teller systems for high-volume account transactions, supporting strong branch culture.
- Cross-trained staff on additional job duties, enhancing skill sets and bolstering productivity.
- Trained staff on new software with minimal frustration and less training friction.
- Provided employees with guidance on system operations and compliance standards. on system use, safety rules, and company standards.
Clinical Research Intern
Duke University School of Medicine
Durham, NC
01.2025 - 07.2025
- Managed and quality-checked participant survey data for 100+ entries in REDCap by applying GCP data-integrity protocols, resulting in zero data discrepancies flagged during internal review.
- Synthesized data from 40+ peer-reviewed scholarly articles by conducting systematic literature reviews, directly supporting the accuracy and credibility of an IRB-approved bystander CPR study.
- Designed IRB-compliant flyers and targeted outreach materials with principal investigator, increasing study participant recruitment yield and accelerating enrollment timelines.
- Supported Duke University School of Medicine clinical trial documentation and study files.
Sr. Financial Services Representative II
State Employees' Credit Union
Durham, NC
10.2015 - 01.2021
- Processed and reviewed high-volume financial transactions and loan documentation for consumer, auto, and credit card portfolios by applying underwriting criteria and credit evaluation standards, maintaining full regulatory compliance across all accounts.
- Delivered member solutions in high-volume contact center by efficiently handling account inquiries, payments, and transfers, resulting in above-average member satisfaction ratings.
- Prepared accurate individual tax returns for 100+ members annually through VITA program, reviewing income documentation, deductions, and credits to ensure compliance with IRS and state tax regulations, achieving zero penalty-triggering errors.
- Coached learners to enhance skillsets through structured programs.
- Utilized diverse instructional techniques, including role-playing and lectures, to engage learners.
Store Manager
Rack Room Shoes
Raleigh, NC
11.2013 - 01.2019
- Improved staff productivity and reduced onboarding time by designing and implementing innovative training programs for a team of 8–18 employees, resulting in stronger individual performance metrics.
- Trained associates on customer service best practices and fitting techniques, enhancing customer satisfaction and loyalty.
- Reduced operational inconsistencies by establishing, enforcing, and updating store policies in response to changing market conditions, keeping the business agile and compliant with corporate standards.
- Maintained financial accuracy across daily operations by coordinating sales report reconciliation and bank deposits, ensuring zero cash handling discrepancies during tenure.
- Updated store signage and displays to optimize customer navigation and highlight current promotions, increasing engagement.
- Delegated tasks to staff while establishing priorities and goals, fostering a focused and efficient team environment.
Education
BS - Public Health
Appalachian State University
Boone, NC07-2027
AAS - Clinical Research
Durham Technical Community College
Durham, NC12-2025
Skills
- BSA/AML/OFAC compliance
- Loan processing techniques
- Audit compliance documentation
- Fraud detection strategies
- GCP and FDA compliance
- Clinical data entry
- IRB protocol management
- Episys and Symitar experience
- Financial reporting analysis
- Management of staff teams
- Team collaboration training
- Employee development programs
- Onboarding process improvement
- Microsoft Office proficiency
- Professional relationship building
Certification
- Data Analysis Certification- The Global Career Accelerator
- Medidata Rave EDC: Clinical Research Coordinators
- ICH Good Clinical Practice (GCP) Training
- Basic Life Support (BLS) / CPR / AED Certified
Timeline
Clinical Research Intern
Duke University School of Medicine
01.2025 - 07.2025
Senior Account Manager
Coastal Federal Credit Union
02.2021 - Current
Sr. Financial Services Representative II
State Employees' Credit Union
10.2015 - 01.2021
Store Manager
Rack Room Shoes
11.2013 - 01.2019
BS - Public Health
Appalachian State University
AAS - Clinical Research
Durham Technical Community College