Caleigh Sullivan

Currently going through National Healthcareer Assocaition to achieve a Medical Assistant Certification.

• Handled office duties such as taking phone calls, scheduling patient appointments
• Handled prior authorizations and referrals.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Cash handling

• Brought in new accounts through successful networking strategies and promotional approaches.
• Expanded business through effective network development, identifying new, and prospective clients.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.

• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Completed point of sale opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Complied with safety, health, and environmental regulations as prescribed by law.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Trained new employees on proper packing and labeling techniques and to apply best practices.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Handled day-to-day customer or client questions via telephone or email.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.

• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.