Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Calencia Jones

Atlanta,GA

Summary

Dynamic professional with extensive experience at Grady Health Systems, excelling in emergency management and team leadership. Proven track record of enhancing response times and communication efficiency in high-pressure situations. Skilled in data entry and conflict resolution, fostering a positive environment while ensuring optimal resource allocation. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

6
6
years of professional experience

Work History

911 Call Taker, Dispatcher, & Lead

Grady Health Systems
07.2021 - Current
  • Lead and supervised a staff of 15 or more in an emergency setting
  • Received 911 and non-emergency calls, and dispatched calls to appropriate agencies and officers on duty.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Enhanced communication between first responders and callers by providing clear concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, consequently ensuring optimal routing for first responders.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computers
  • Efficiently maneuvers thru a Computer Aided Dispatch System

Public Safety Assistant

Georgia State University
Atlanta, Georgia
01.2021 - 03.2021
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Connected callers with appropriate professional, department, or business. Also searched relevant directories to find contacts, business addresses, and student information for customers and employees, along with operating the telephone switchboard of Georgia States internal and external calls to provide quick connection
  • Performed data entry operations to update database with customer responses.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Documented incidents and maintained accurate records of safety-related activities.

Cashier Team Lead

Wayfield Foods
College Park, Georgia
06.2019 - 09.2019
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Answered questions concerning store policies and concerns to produce a positive customer experience
  • Accurately counted money drawers before and after shifts and replenished sales floor merchandise and organized shelves, racks and bins
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Trained new cashiers on register procedures and customer service standards.
  • Monitored cash drawer accuracy and conducted regular audits.
  • Collaborated with management to implement new promotional strategies effectively.

Education

Some College (No Degree) - Business Communication

Georgia State University
Atlanta, GA

High School Diploma -

Langston Hughes High School
Fairburn, Ga

Skills

  • Emergency management
  • Customer service
  • Team leadership
  • Data entry
  • Communication skills
  • Problem resolution
  • Conflict resolution
  • Time management
  • Surveillance monitoring
  • Radio communication
  • Shift scheduling
  • Customer engagement
  • Positive attitude
  • Cash drawer reconciliation

References

Available upon request

Timeline

911 Call Taker, Dispatcher, & Lead

Grady Health Systems
07.2021 - Current

Public Safety Assistant

Georgia State University
01.2021 - 03.2021

Cashier Team Lead

Wayfield Foods
06.2019 - 09.2019

Some College (No Degree) - Business Communication

Georgia State University

High School Diploma -

Langston Hughes High School

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